Account Manager

MedWiz Solutions, LLC; Foxborough (MA); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

MedWiz Solutions, LLC is seeking an Account Manager to manage relationships with healthcare facilities and optimize medication management. This field role requires daily local travel and occasional overnight travel, with dependable transportation as a must.

You will be the primary liaison between facility leadership and the pharmacy, ensuring service excellence, addressing inquiries, and identifying opportunities to grow services and improve patient care.

Formación

• Certified pharmacy tech (or willing to become certified) and minimum of 1 year of experience in account management, preferably in the Long Term Care or healthcare industry.
• Ability to handle escalated issues with diplomacy and professionalism.
• Long term care pharmacy experience preferred.

Responsabilidades

• Develop and maintain relationships with key decision-makers at facilities, acting as liaison between facility and pharmacy.
• Serve as the main point of contact for assigned accounts and ensure quality care for customers.
• Provide guidance to facilities on medication therapy and compliance in collaboration with clinical directors and pharmacy operations.
• Address client inquiries, concerns, and issues promptly and effectively.
• Identify opportunities to expand services and introduce new products.
• Conduct training sessions for facility staff on startups and system usage.
• Provide monthly onsite visits and reporting to facilities.

Conocimientos

Account management

Customer service

Training & education

Educación

Certified pharmacy tech

Herramientas

EMAR

Medbank

Frameworks

Descripción del empleo

Description

The Account Manager will be responsible for managing relationships with our facilities, ensuring exceptional service delivery, and driving business growth. You will serve as the primary point of contact for our clients, collaborating closely with healthcare providers to optimize medication management and enhance patient care. This is a field role which will require daily local travel and occasional overnight travel. Dependable personal transportation is necessary.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Predictable, reliable, and punctual attendance is an essential function of the job role. The functions are as follow but not limited to:

• Develop and maintain strong relationships with key decision-makers at the facilities, working with facility leadership and floor staff to be the liaison between facility and pharmacy.
• Serve as the main point of contact for assigned accounts, understanding their needs and working with facility and pharmacy to provide quality care to the customer
• Provide support and guidance to facilities in regards to medication therapy and compliance, in collaboration with directors of clinical services and pharmacy operations
• Address client inquiries, concerns, and issues promptly and effectively
• Identify opportunities for expanding services and introducing new products to meet client needs
• Conduct training sessions and educational programs for facility staff on startups, and as requested by the customers. Training on facility and pharmacy systems will be required
• Provide monthly onsite visits and reporting to the facility as part of ongoing customer success and improvement
• Ensure compliance with all relevant laws, regulations, and industry standards
• Collaborate with internal pharmacy teams to ensure seamless coordination of services for clients

PHYSICAL DEMANDS:

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Sitting for extended periods of time, computer usage including data entry for much of the workday, regular phone communication, handling paperwork and documentation, and participating in meetings. Field position requiring frequent local travel throughout the state and occasional overnight stays.

MINIMUM REQUIREMENTS:

Education & Experience, Certified pharmacy tech (or willing to become certified) and minimum of 1 year of experience in account management, preferably in the Long Term Care or healthcare industry; or an equivalent mix of education and experience. Ability to handle escalated issues with diplomacy and professionalism a must. Long term care pharmacy experience preferred.

Computer Skills: Intermediate computer proficiency. Pharmacy and medication distribution software (EMAR, Medbank, Frameworks preferred)

Language Skills: Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.