Account Manager – Landscape Maintenance

Gothic Landscape; Palo Alto (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual salary and bonus potential

Healthcare benefits

401k match

Paid holidays

Paid vacation and sick leave

Company paid take home vehicle

Company paid cell phone and laptop

Paid training and professional certs

Career advancement opportunities

Fast paced team oriented environment

Culture of growth and loyalty

Job summary

Gothic Landscape in Palo Alto is seeking a Landscape Maintenance Account Manager with proven experience managing commercial accounts and leading field crews. You’ll deliver exceptional service while balancing client relationships with branch performance.

You’ll conduct site inspections, prepare proposals, and coach teams. You’ll work with branch leadership to improve retention, quality, productivity, and profitability while identifying opportunities to grow existing accounts.

Qualifications

• 5 years of commercial landscape experience with client and crew management.
• Proven experience managing a large portfolio of commercial landscape maintenance accounts.
• 3 years of strong customer service, sales, account management or comparable experience.
• Demonstrated success identifying opportunities and selling additional services to existing clients.
• Degree in Landscape Management, Horticulture, Business or related field preferred; equivalent industry experience considered.

Responsibilities

• Build and maintain long-term relationships with commercial landscape clients through proactive communication and exceptional service.
• Manage a portfolio of landscape maintenance accounts for quality, timely, and profitable service.
• Lead and support field crews including dispatch, workload planning, coaching, and addressing concerns.
• Conduct site quality inspections and communicate findings and action plans to clients and internal teams.
• Partner with branch leadership and operations to improve retention, service quality, productivity, and profitability.
• Identify opportunities to expand existing accounts through additional services and consultative selling.
• Network within the local market and generate referrals and new business opportunities.
• Prepare, present, and follow up on proposals and bids for additional services and new opportunities.
• Help the branch achieve its goals for quality, customer retention, growth, and profitability.

Skills

Relationship building

Client management

Crew management

Sales / account management

Proposal writing

Education

Associates/Bachelors in Landscape Management or related field

Equivalent industry experience

Tools

CRMs

Microsoft Office

Job description

Landscape Maintenance Account Manager

Palo Alto CA 95000105000 Annual Bonus Potential

Grow Your Career with Gothic Landscape

At Gothic Landscape we are passionate about delivering extraordinary customer service and building authentic relationshipsnot only with our clients but with our teams With ingenuity vision and dedication we transform landscapes into the places people live work and play As the largest family owned and operated landscaping company in the nation we never lose sight of what makes our success possible our people Together we create something meaningful that continues to grow year after year

Are You Our Next Great Account Manager If you are an experienced commercial landscape professional who enjoys building strong client relationships leading field teams identifying opportunities for growth and delivering exceptional service we want to hear from you Gothic Landscape is looking for a Landscape Maintenance Account Manager to join our Palo Alto team This is a highly visible role for a motivated professional who can successfully balance customer service team leadership quality control and business development

What Youll Do

As an Account Manager you will

• Build and maintain strong long term relationships with commercial landscape clients through proactive communication and exceptional service
• Manage a portfolio of landscape maintenance accounts ensuring quality timely and profitable service
• Lead and support field crews including morning dispatch workload planning performance management coaching and addressing employee or client concerns
• Conduct proactive property and site quality inspections and communicate findings and action plans to clients and internal teams
• Partner with branch leadership and operations to improve customer retention service quality productivity and profitability
• Identify opportunities to expand existing accounts through additional services and consultative selling
• Network within the local market and generate referrals and new business opportunities
• Prepare present and follow up on proposals and bids for additional services and new opportunities
• Help the branch achieve its overall goals for quality customer retention growth and profitability

What Were Looking For

The ideal candidate is a relationship driven leader who understands the commercial landscape industry and knows how to successfully manage both clients and field operations

Skills & Experience

• 5 years of commercial landscape experience with demonstrated client and crew management experience highly preferred
• Proven experience managing a large portfolio of commercial landscape maintenance accounts
• 2 or 4 year college degree in Landscape Management Horticulture Business or a related field preferred; equivalent industry experience will be considered
• 23 years of experience training leading and managing multiple crews gardeners or field employees
• 3 years of strong customer service sales account management or comparable experience
• Demonstrated success identifying opportunities and selling additional services to existing clients
• Strong verbal and written communication skills including the ability to prepare and present proposals and bids
• Excellent time management organizational and problem solving skills
• Strong work ethic with the ability to work independently while collaborating effectively with branch leadership and field teams
• Professional presence and the ability to build trust with clients employees and business partners

Perks & Benefits

• 95000105000 annual salaryAnnual bonus potential based on individual and branch performance
• Healthcare benefits401k match9 paid holidays
• Paid vacation and sick leave
• Company paid take home vehicle
• Company paid cell phone and laptop
• Paid training and professional certifications
• Career advancement opportunities
• Fast paced team oriented work environment
• A culture that values growth longevity teamwork and mutual loyalty
• Specific compensation may vary based on skills experience qualifications and location

Grow With Gothic Landscape At Gothic Landscape your success is our success We provide the tools support training and opportunities to help great people build great careers The only thing missing is YOU