Account Manager - Infectious Disease Diagnostics - S. Louisiana

Abbott (abbottcareers2 board); New Orleans (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Abbott is seeking a highly motivated Key Account Manager for the South Louisiana region. You will oversee major accounts in hospitals and clinical networks, apply consultative selling to deliver Abbott diagnostic solutions, and drive growth with a focus on profitability and renewals.

You will collaborate with cross-functional teams, manage distributor relationships, and navigate complex hospital networks. This role requires ongoing field engagement and travel to customer sites within the

Qualifications

• Bachelor's degree is required.
• Minimum 4 years proven success in medical sales.
• Experience working with distribution partners.
• Willingness to travel up to 35% (4 days/week).

Responsibilities

• Serve as a trusted advisor to existing customers by building relationships and delivering proactive solutions.
• Develop and execute strategic account plans to protect and grow the customer base.
• Partner with customers to identify operational improvements and expand product adoption.
• Manage sales process and account strategy with SFDC, Power BI, and analytics.
• Lead contract negotiations, pricing, proposals, and renewals.
• Maintain product and market knowledge to influence purchasing decisions.
• Collaborate with cross-functional teams to deliver a seamless customer experience.
• Manage third-party distributor relationships while ensuring FDA compliance.

Skills

Medical sales

Account management

Strategic planning

Education

Bachelor's degree

Tools

SFDC (Salesforce)

Power BI

Microsoft Office

Job description

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott Rapid and Molecular Diagnostics (RMDx) - Infectious Disease (ID) is seeking a highly motivated, technically proficient Key Account Manager with strong business acumen and selling skills to oversee and grow our presence in S. Louisiana. This is more than a sales position, it is a chance to make a real impact in healthcare by delivering cutting edge diagnostic solutions where they matter most. This role is ideal for professionals with a solid background in clinical diagnostics and a deep understanding of hospital networks, including Laboratory, ED, Clinic, Physician Office Lab and Urgent Care settings.

As a Key Account Manager, you will be instrumental in accelerating growth, expanding market share, and driving revenue across key accounts. You will be at the forefront of innovation, helping healthcare providers make faster, smarter decisions that improve patient outcomes. Leveraging your technical expertise and consultative selling skills, you'll influence purchasing decisions and deliver tailored diagnostic solutions. You will serve as the primary contact for account management , focused on improving profitability, increasing customer loyalty, and securing contract renewals and new business. You will be responsible for an annual target and goal achievement within the following product lines: ID NOW™ PLATFORM (Influenza, Covid-19, RSV, Strep A), BinaxNOW™ COVID-19/Flu A&B Combo, DETERMINE HIV-1/2™, BinaxNOW™ Streptococcus pneumoniae & Legionella, BinaxNOW® Malaria, Clearview™ hCG, Clearview™ PBP2a SA.

What you'll do

• Serve as a trusted advisor to existing customers by building strong relationships, understanding stakeholder priorities, conducting business reviews, and delivering proactive solutions that drive customer satisfaction, loyalty, and retention.
• Develop and execute strategic account plans to protect and grow the customer base, drive value expansion, increase profitability, and achieve annual growth objectives.
• Partner with customers to identify operational improvements, optimize reagent utilization, expand product adoption, and anticipate future needs based on market, regulatory, and industry trends.
• Manage the sales process and account strategy through effective use of SFDC, Power BI, Microsoft tools, sales metrics, forecasting, and analytics to support decision‑making and sustain long‑term growth.
• Lead contract negotiations, pricing strategies, proposals, bid preparations, customer implementation activities, and renewal planning to maximize account value and mitigate competitive threats.
• Maintain strong product, market, and competitive knowledge while leveraging insights to influence purchasing decisions and position Abbott solutions effectively.
• Collaborate with Sales Development Managers, Health System Executives, Distribution Field Managers, Regional Business Analysts, distribution partners, and cross‑functional teams to deliver a seamless customer experience, resolve challenges, and support business objectives.
• Manage and develop third‑party distributor relationships through training, sales support, technical expertise, performance management, and ongoing communication, while ensuring compliance with FDA regulations, company policies, and professional standards.

Required Qualifications

• Bachelor's degree
• Minimum 4 years proven success in medical sales, ideally within the diagnostics space
• Experience working with distribution partners
• Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel)

Preferred Qualifications

• Bachelor's degree in business, health care, or life science
• Deep understanding of laboratory and point-of-care settings, healt