account manager in on-demand commerce

Fyul; United States; A distancia; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Private health insurance

Extra paid days off

Birthday day off

Mentorship and hackathons (on-site/온라인

Free lunch at Riga office

Employee merch discount

Team-building events

Descripción de la vacante

FYUL ищет специалиста по управлению корпоративными аккаунтами. Вы будете координировать образцы продукции, документацию и запросы клиентов, подготавливать материалы для встреч и фиксировать последующие шаги. Нужны опыт и способность работать с несколькими командами.

Несколько рабочих потоков и проектов будут передаваться вам постепенно; вы будете анализировать данные, готовить отчеты и поддерживать запуски продуктов, а также инициативы по росту аккаунтов.

Formación

• Уровень владения английским языком письменной и устной на хорошем уровне.
• Отличные организационные навыки и умение управлять несколькими задачами.
• Внимательность к деталям и проактивность в выполнении задач.
• Аналитический склад ума и работа с данными и отчетами.

Responsabilidades

• Поддержка повседневного управления стратегическими корпоративными аккаунтами: координация образцов продукции, документации по юридическим и комплаенс требованиям, информации о продуктах и запросах клиентов.
• Подготовка материалов для встреч с клиентами, фиксация действий и контроль последующих шагов.
• Поддержка ведения документации по аккаунтам и организация проектов клиентов, открытых запросов и следующих шагов.
• Сотрудничество с внутренними командами для сбора информации и решения вопросов клиента и операционных проблем.
• Постепенное принятие ответственности за выбранные рабочие потоки и взаимодействие с клиентами.
• Мониторинг эффективности аккаунтов и продаж, подготовка регулярных отчетов и анализов.
• Поддержка запусков продуктов, расширения ассортимента и сезонного планирования.

Conocimientos

English proficiency

Organizational skills

Attention to detail

Analytical mindset

Customer communication

Time-zone coordination

Independent work

Cross-functional collaboration

Customer-facing experience

Descripción del empleo

Описание

FYUL powers on-demand commerce globally, helping creators and entertainment companies produce merchandise through technology, production, and global infrastructure. Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, it brings together technology, talent, and infrastructure to help people turn ideas into products.

Задачи

• Support the day-to-day management of strategic enterprise accounts, including coordinating product samples, legal and compliance documentation, product information, and customer requests
• Prepare customer meeting materials, capture action items, and help ensure follow-ups are completed
• Maintain account documentation and organize customer projects, open requests, and next steps
• Work with internal teams to gather information and help resolve customer questions and operational issues
• Gradually take ownership of selected customer workstreams and customer conversations
• Monitor account performance and sales trends, and prepare recurring reports and analyses
• Support product launches, assortment expansion, seasonal planning, and other account growth initiatives
• Conduct product, market, and account research to identify potential growth opportunities
• Track agreed account initiatives and ensure next steps are followed through
• Coordinate customer projects and product launches, including timelines, action items, and dependencies
• Coordinate with Product, Operations, Supply Chain, Legal, Finance, Technology, Compliance, and other teams to move customer requests forward
• Follow up with internal stakeholders on outstanding actions and flag potential delays or blockers
• Keep project documentation, customer materials, and status updates organized and up to date
• Help ensure customers and internal teams stay aligned throughout ongoing projects

Требования

• 1–2 Years of experience in project management, project coordination, a junior commercial role, or another relevant position
• Excellent written and verbal English communication skills and confidence communicating professionally with customers
• Flexibility to accommodate customer meetings across time zones
• Strong organizational skills, including prioritizing, managing multiple tasks, and keeping follow-ups moving
• Strong attention to detail and a proactive approach to completing tasks and driving next steps
• Analytical mindset and confidence working with spreadsheets, reporting, and performance data
• Commercial curiosity and interest in understanding customer needs and identifying growth opportunities
• Strong interpersonal skills and confidence working with customers and cross-functional teams
• Ability to work independently and know when to ask questions, flag potential issues, or involve others
• Будет плюсом: Previous experience in account management, business development, customer success, or another customer-facing role

Условия

• Monthly salary 1,500-2,000 EUR gross, depending on work experience, education, and skills
• Flexible working hours (start your day as late as 11 AM)
• Private health insurance 2
• Extra paid days off to focus on your mental or physical well-being 1
• Extra paid day off to celebrate a Birthday or any other celebration of your choice
• Access to mentorship, internal meetups, and hackathons, both on-site and online
• Free and healthy lunch if you work from the Rīga office
• Design and order your own merch using our platforms with an employee discount
• Exciting team-building events and parties