Account manager in IT services

Научсофт; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work from any location

25 days paid vacation

Medical insurance and sick leave

Professional training and certificates

Foreign language courses

Corporate events

Bonuses for wedding or child birth

Job summary

Nauchsoft seeks an experienced Account Manager to lead a portfolio of client accounts and drive growth. You will build trusted relationships with stakeholders at multiple levels, including C-level, and ensure satisfaction through proactive communication and issue resolution.

Your role includes forecasting revenue, managing an Account Plan, and coordinating with delivery teams to meet SLAs. English proficiency is required.

Qualifications

• 2+ years in a client-facing role (account management, project management, or B2B sales).
• Experience in IT services is a strong advantage.
• Familiarity with IT service delivery models (software development, staff augmentation, managed services, or support).
• Strong communication and interpersonal skills; ability to manage multiple accounts; solid negotiation and presentation abilities; comfortable working with CRM data.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong relationships with client stakeholders at multiple levels, including C-level executives.
• Ensure high client satisfaction through proactive communication, expectation management, and timely issue resolution.
• Monitor client health and take action to prevent churn and increase retention.
• Identify and develop upselling and cross-selling opportunities within existing accounts.
• Prepare and present tailored proposals that address clients' evolving business needs.
• Own and maintain an Account Plan for each client, including growth targets and an engagement roadmap.
• Track account pipeline and forecast revenue in CRM.
• Act as a liaison between clients and internal teams (development, QA, DevOps, PMO).
• Ensure that services are delivered on time, within scope, and to the agreed quality standards.
• Participate in project status reviews, identify risks early, and coordinate their resolution.
• Monitor account performance against contractual obligations and SLAs.
• Track project financials including budgets, invoicing milestones, and margin targets.
• Flag and resolve deviations together with delivery and finance teams.
• Maintain accurate account records in CRM, including activity logs, opportunity tracking, and health scores.
• Prepare regular account status reports for internal stakeholders.
• Analyze client feedback and satisfaction data to identify areas for improvement.

Skills

Client-facing

Project management

B2B sales

Negotiation

Presentation

CRM tools

English (C1)

Multitasking

Tools

CRM systems

Job description

Описание

Nauchsoft, an international software development and IT consulting company, is looking for a full-time Account Manager. We have been in the IT business for 37 years and continue growing.

Задачи

• Serve as the primary point of contact for an assigned portfolio of client accounts.
• Build and maintain strong, trusted relationships with client stakeholders at multiple levels, including C-level executives.
• Ensure high client satisfaction through proactive communication, expectation management, and timely issue resolution.
• Monitor client health and take action to prevent churn and increase retention.
• Identify and develop upselling and cross-selling opportunities within existing accounts.
• Prepare and present tailored proposals that address clients' evolving business needs.
• Own and maintain an Account Plan for each client, including growth targets and an engagement roadmap.
• Track account pipeline and forecast revenue in CRM.
• Act as a liaison between clients and internal teams (development, QA, DevOps, PMO).
• Ensure that services are delivered on time, within scope, and to the agreed quality standards.
• Participate in project status reviews, identify risks early, and coordinate their resolution.
• Monitor account performance against contractual obligations and SLAs.
• Track project financials including budgets, invoicing milestones, and margin targets.
• Flag and resolve deviations together with delivery and finance teams.
• Maintain accurate account records in CRM, including activity logs, opportunity tracking, and health scores.
• Prepare regular account status reports for internal stakeholders.
• Analyze client feedback and satisfaction data to identify areas for improvement.

Требования

• 2+ years in a client-facing role (account management, project management, or B2B sales)
• experience in IT services is a strong advantage.
• Familiarity with IT service delivery models (software development, staff augmentation, managed services, or support).
• Strong communication and interpersonal skills; ability to manage multiple accounts simultaneously; solid negotiation and presentation abilities; comfortable working with CRM tools and data.
• English C1 or higher is mandatory.
• Self-driven, detail-oriented, and able to thrive in a fast-paced environment.
• Будет плюсом: additional languages are a plus

Условия

• Opportunity for professional self-realization and growth
• 25 days of paid vacation
• Medical insurance and 100% payment for sick leave
• Professional training and obtaining certificates at the company's expense
• Foreign language courses and other corporate programs
• A variety of corporate events
• Bonuses in case of wedding or a child’s birth
• The possibility of remote work from any location