Account Manager, In-Home Care

SilverAssist; Kansas City (KS); Remote; USD 80,000 - 85,000; Full time

Benefits offered by this job

Remote work opportunity

Job summary

SilverAssist is seeking an experienced In Home Care Account Manager to join the Partner Success team as the strategic contact for a portfolio of home care agencies. You will drive conversion, improve satisfaction, and expand product utilization across regional and national accounts.

You will proactively identify opportunities to deepen relationships, coach partners on performance, and deliver solutions aligned with business goals.

Qualifications

• Bachelor’s Degree and 5+ years professional experience, or 10+ years of relevant professional experience in lieu of degree
• Experience in strategic partner management and/or partner operations required
• Experience negotiating contracts with large corporate clients
• Strong technology skills (Excel, PowerPoint, CRM such as HubSpot) with familiarity in BI Tools (Looker, PowerBI, Tableau)
• Highly self-motivated with strong business acumen, attention to detail, and organizational skills
• Demonstrated success retaining and growing a portfolio of business accounts

Responsibilities

• Manage business accounts across small to large corporate sizes
• Lead partner outreach, issue resolution, and contract negotiation
• Drive lead conversion and grow account revenues
• Coach partners on referrals, outreach, and best practices
• Develop relationships to fuel partnership growth
• Create scalable solutions with cross-functional teams
• Monitor performance metrics and report on results
• Deliver trainings and webinars to showcase tools and reports
• Manage remote contractors as needed
• Travel as required

Skills

Strategic partner management

Contract negotiation

CRM (HubSpot)

BI tools (Looker, PowerBI, Tableau)

Strong communication

Self-motivation

Education

Bachelor’s degree

10+ years experience (in lieu of degree)

Tools

HubSpot

Excel

PowerPoint

Looker

PowerBI

Tableau

Job description

We are seeking an experienced, results-driven In Home Care Account Manager to join our Partner Success team. In this role, you will serve as the strategic point of contact for a portfolio of home care agencies, including both regional and national accounts. You’ll play a critical role in helping partners thrive on our platform by driving conversion, improving satisfaction, and expanding product utilization.

As a self-starter, you’ll proactively identify opportunities to deepen relationships, coach partners on performance, and deliver solutions that align with business goals. Strong negotiation skills will be key as you work with agencies to optimize their investment, resolve challenges, and secure long-term commitments.

What You’ll Do

Partner & Program Management

• Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues
• Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts.
• Coach partners on timely referral follow-up, ongoing outreach, and best practices for converting referrals into home care clients.
• Develop and nurture business relationships to fuel partnership growth
• Create scalable solutions for common operational problems by working with cross-functional and technology team
• Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks
• Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements.
• Conduct training and webinars for your accounts to showcase Caring's various tools and reports, along with best practices to maximize conversions from Caring referrals
• Manage direct reports as needed, including remote contract workers
• Able to travel as needed

What You Bring

• Bachelor’s Degree and 5+ years professional experience, or 10+ years of relevant professional experience in lieu of degree
• Experience in strategic partner management and/or partner operations required
• Experience negotiating contracts with large corporate clients
• Strong technology skills (Excel, PowerPoint, CRM such as Hubspot) with familiarity in BI Tools (Looker, PowerBI, Tableau)
• Highly self-motivated with strong business acumen, attention to detail, and organizational skills and driven to break down barriers to success
• Demonstrated success retaining and growing a portfolio of business accounts.
• Demonstrated problem-solving, critical thinking, strategic and analytical ability’ entrepreneurial spirit and intellectual curiosity
• Ability to work autonomously, adapt quickly, and drive process improvements
• Strong communication skills with the ability to influence both internal and external stakeholders

What We Offer

• Remote work opportunity.
• Competitive annual salary of $80,000 - $85,000 plus a comprehensive set of group insurance benefits, 401(k) plan and generous paid time off.

Why SilverAssist

SilverAssist is on a mission to simplify and support every step of the senior living journey — from finding the right community to financing the move and beyond. Join us as we build a marketplace that empowers families and helps our partners reach those who need them most.

Learn more about SilverAssist and our family of services, including Oasis Senior Advisors, ElderLife Financial, AidandAttendance.com, CareChanges, and FamilyAssets, at www.silverassist.com.