Account Manager I - Collection Credit Cards

Westlake Financial; Las Vegas (NV); Vor Ort; USD 23.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision benefits

Life Insurance and LTD

401K matching

Employee Stock Ownership Program

Zusammenfassung

Westlake Financial is seeking an Account Manager I for Credit Card collections in Las Vegas, NV. This on-site role focuses on reducing delinquencies by negotiating payment plans with customers who are 31–60 days past due.

You will make outbound calls, meet daily and monthly goals, and collaborate with teammates to protect our portfolio. A high school diploma and 2+ years in collections are preferred.

Qualifikationen

• Type at least 35 WPM with solid data-entry skills.
• Some experience in credit card collections or related financial services is preferred.
• Excellent communication and negotiation abilities with professional phone etiquette.
• Flexible schedule; overtime and weekends may be required.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the FDCPA.
• Proficient in Excel and Outlook; comfortable with web apps.

Aufgaben

• Negotiate with customers to develop payment plans.
• Meet and exceed daily and monthly goals.
• Make outbound calls for timely payments or arrangements.
• Collaborate with teammates to support department goals.
• Manage a high volume of calls professionally in a fast-paced setting.
• Use skip-tracing tools to locate customers when needed.
• Follow company policies to ensure accuracy and compliance.

Kenntnisse

Typing 35 WPM

Credit card collections

Excel & Outlook

Phone etiquette

Multi-tasking

FDCPA knowledge

Team player

2+ years experience

Ausbildung

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Jobbeschreibung

Account Manager I - Collection Credit Cards

Job Category: Collections

Requisition Number: ACCOU011065

• Posted : November 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Westlake Services, LLC | LV Corp
300 S 4th St
Las Vegas, NV 89101, USA

Description

Credit Card | Mid to Late-Stage Collections
Las Vegas, NV| On-site

Why Westlake Credit Card?

• Base Pay:
• $17 per hour plus bonus potential of up to $1,100 monthly based on individual and team performance.
• *Incentive:
• If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
• * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

What You’ll Do:

The60-Day Collector plays a key role in helping Westlake Credit Card reduce delinquencies and protect our portfolio. You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses.

• Negotiate with customers to develop payment plans that fit their individual situations.
• Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
• Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
• Collaborate with teammates and contribute to the department’s overall success.
• Manage a high volume of calls efficiently and professionally in a fast-paced environment.
• Use skip-tracing tools to locate customers or collateral when needed.
• Reduce delinquency within your assigned queue and contribute to department-wide goals.
• Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.

What We’re Looking For:

• Type at least 35 WPM with strong computer and data-entry skills.
• Some experience in credit card collections or a related financial services role
• Excellent communication and negotiation abilities with professional phone etiquette.
• Flexible schedule– willing to work overtime and weekends when needed.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including theFair Debt Collection Practices Act (FDCPA).
• Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.
• Team-oriented with a positive, dependable attitude.
• 2+ years of experience in a collections environment preferred.
• High school diploma or equivalent required.

FULL TIME BENEFITS

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

ABOUT US

Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.

Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.