Account Manager II - Austin, TX

FedEx; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

FedEx in Austin, TX is seeking a sales professional to maintain and deepen relationships with small to mid-sized customers across a territory. You will meet face-to-face with clients to understand their business and tailor logistics solutions that meet their needs.

In this role you will leverage internal tools, collaborate with cross-functional teams, and negotiate pricing within FedEx guidelines. Regular in-person meetings and travel within the territory are required to drive sales goals and

Qualifications

• Bachelor's degree or equivalent (or 4 years B2B sales experience).
• Minimum 4 years B2B sales experience or 2 years with FedEx B2B sales.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to analyze customer needs and deliver solutions.
• Experience with data analysis and data visualization for success metrics.

Responsibilities

• Maintain and deepen customer relationships in a territorial market.
• Study customer business and supply chain to tailor solutions.
• Collaborate with sales, operations, and internal partners for seamless service.
• Negotiate pricing within company parameters; strategic pricing for key accounts.
• Use technology tools like internal systems, mobile apps, and PowerPoint.

Skills

Communication

Relationship building

Time management

Organization

Adaptability

Problem solving

Data analysis

Predictive analytics

Technology tools

Account health monitoring

Education

Bachelor's degree or equivalent

Tools

CRM

PowerPoint

Internal systems

Job description

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

Essential Functions

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in lieu of bachelor’s degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills and Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications

Customer account management or relationship management experience. Experience onboarding new customers, clients, or accounts. Success growing existing customer relationships or revenue. CRM and account planning experience. Cross-functional collaboration to support customer success.

Pay Transparency

Pay

Additional Details

This is a customer-facing role that requires regular in‑person meetings. Candidates must live within a 50‑mile radius of Austin, TX or surrounding cities within the territory.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)