Account Manager II

FedEx; Hatfield (MA); On-site; USD 58,000 - 82,000; Full time

Job summary

FedEx is seeking a sales professional to maintain and deepen customer relationships within an assigned market territory in Massachusetts. You will work face-to-face with small to mid-sized customers to achieve sales goals and deliver exceptional service.

Essential functions include understanding customer business needs, collaborating with internal teams, negotiating pricing, and leveraging PowerPoint and internal tools to present solutions. Moderate overnight travel is required.

Qualifications

• Bachelor's degree/equivalent required.
• 4 years B2B sales experience OR 2 years in FedEx B2B sales.
• Strong communication and relationship-building skills.
• Ability to analyze customer needs and provide solutions.
• Excellent time management and organization.

Responsibilities

• Maintain and deepen customer relationships in an assigned territory.
• Collaborate with internal teams to ensure a seamless customer experience.
• Engage in mid-level pricing discussions within prescribed parameters.
• Utilize technology tools to support sales activities.
• Perform other duties as assigned.

Skills

Communication

Relationship building

Problem solving

Time management

Organizational skills

Self-motivation

Adaptability

Data analysis

Predictive analytics

Technology tools

Customer satisfaction

Education

Bachelor's degree or equivalent

4 years B2B sales experience or 2 years in FedEx B2B sales

Tools

PowerPoint

Internal systems

Job description

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

Essential Functions

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in lieu of bachelor’s degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills and Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications:

Pay: SP3 $57,750.00 - $81,874.98

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice English / Spanish