Account Manager II

Federal Express Corporation; Wallingford (CT); On-site; USD 55,000 - 91,000; Full time

Job summary

Federal Express Corporation is seeking a mid-level B2B sales professional to enhance customer relationships in the Wallingford, CT area. You will analyze customers' supply chains, collaborate with sales and operations, and craft solutions that drive retention and revenue.

Occasional strategic price negotiations and data-driven insights support decision-making. The role requires strong communication, account management, and data analysis skills, with travel including overnight stays.

Qualifications

• Bachelor's degree or equivalent (4 years of relevant work experience in lieu of degree).
• 4 years B2B sales experience OR 2 years with FedEx B2B sales experience.

Responsibilities

• Develops understanding of customer business and supply chain to identify and implement solutions.
• Collaborates with internal teams to ensure seamless customer experience.
• Negotiates pricing within defined parameters; may negotiate strategic pricing for select customers.

Skills

Communication

Relationship management

Data analysis

Predictive analytics

Data visualization

Time management

Problem solving

Business acumen

Client relationship building

Education

Bachelor's degree

Tools

CRM

PowerPoint

Job description

Essential Functions

• Maintains existing business by developing an understanding of the customer's business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in lieu of bachelor's degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills and Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications

Customer account management or relationship management experience; Experience onboarding new customers, clients, or accounts; Success growing existing customer relationships or revenue; CRM and account planning experience; Cross-functional collaboration to support customer success. Sponsorship is not available for this position.

Pay Transparency

Pay: $4,331.25 - $8,187.50/monthly

Additional Details: This is a customer facing role that requires regular in person meetings. Candidates must live within a 50-mile radius of Wallingford, CT or surrounding cities within the territory.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact .

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)