Account Manager II

FedEx Group; Wallingford (CT); On-site; USD 48,333 - 91,366; Full time

Job summary

Federal Express Corporation is seeking a sales professional to maintain and deepen relationships with small to mid-sized customers in a defined territory. The role focuses on face-to-face engagement, understanding customer needs, and delivering tailored solutions to meet sales goals.

You will collaborate with internal teams, leverage PowerPoint and internal systems, and apply strong negotiation and business acumen to secure mutually beneficial outcomes.

Qualifications

• Bachelor's degree or equivalent required.
• Four years B2B sales experience or two years with FedEx B2B sales.
• Strong communication, negotiation and relationship-building skills.

Responsibilities

• Maintains and deepens customer relationships in an assigned market territory.
• Coordinates with internal teams to deliver a seamless customer experience.
• Negotiates pricing within parameters and handles strategic pricing for select customers.
• Leverages technology tools including PowerPoint and internal systems.
• Performs other duties as assigned and travels as required.

Skills

Excellent communication skills

Relationship building

Data analysis

Negotiation

Business acumen

Time management

Problem solving

Product knowledge

Education

Bachelor's degree/equivalent

Tools

CRM

PowerPoint

Job description

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

Essential Functions

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in lieu of bachelor’s degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills and Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications

Customer account management or relationship management experience; Experience onboarding new customers, clients, or accounts; Success growing existing customer relationships or revenue; CRM and account planning experience; Cross-functional collaboration to support customer success. Sponsorship is not available for this position.

Pay Transparency

Pay: $4,331.25 - $8,187.50/monthly

Additional Details

This is a customer facing role that requires regular in person meetings. Candidates must live within a 50-mile radius of Wallingford, CT or surrounding cities within the territory.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice bilingual
• Right to Work Notice English / Spanish