Account Manager II

FedEx Group; Plano (TX); On-site; USD 54,000 - 99,000; Full time

Job summary

Federal Express Corporation is seeking a sales professional to maintain and deepen customer relationships across a defined territory, with face-to-face meetings to achieve sales goals for small to mid-sized customers.

The role emphasizes understanding client needs, collaboration with internal teams, pricing within FedEx parameters, and leveraging technology tools to monitor account health and drive retention.

Qualifications

• Excellent communication skills and ability to build and maintain client relationships.
• Knowledge of data analysis and predictive analytics for retention.
• Ability to collaborate with internal teams to deliver seamless customer experience.

Responsibilities

• Maintain existing business by understanding customer needs and developing solutions.
• Coordinate with sales, operations, and internal partners for seamless service.
• Negotiate pricing within FedEx parameters and occasionally for strategic accounts.
• Leverage technology tools to manage accounts and present solutions.
• Perform other duties as assigned.

Skills

Relationship building

Data analysis

Predictive analytics

Time management

Organization

Self-motivation

Problem solving

Business acumen

Education

Bachelor's degree/equivalent

Tools

PowerPoint

Job description

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

Essential Functions

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in lieu of bachelor’s degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills and Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications

Quantifiable and measurable sales achievements, territory management experience, CBR experience, building and maintaining C-level relationships, and developing strategic account plans. This is a customer-facing role requiring regular in-person meetings. Candidates must live within a 50-mile radius of Plano, TX, or surrounding cities within the assigned territory and be comfortable with moderate overnight travel.

Pay Transparency

Pay

Pay: $4,812.50 - $8,833.33 monthly

Additional Details

Relocation may be available based on business need. Position is not eligible for sponsorship. Position close date: June 24th.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)