Account Manager II

Federal Express Corporation; Petaluma (CA); On-site; USD 62,000 - 88,000; Full time

Job summary

Federal Express Corporation in Petaluma, CA seeks a sales professional to maintain and deepen customer relationships within a designated market territory, delivering face-to-face service to small and mid-sized customers and meeting personal and company sales goals.

You will collaborate with internal teams, negotiate pricing within policy, leverage technology, and travel moderately to client sites in the territory, including overnight stays as needed.

Qualifications

• Bachelor’s degree/equivalent or four years of B2B sales experience.
• Proven ability to build relationships, analyze customer needs, and deliver solutions.

Responsibilities

• Maintains existing business by understanding the customer’s business and supply chain.
• Collaborates with internal teams to deliver a seamless customer experience.
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• Negotiates fair pricing within policy and occasionally strategic pricing for select customers.
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• Uses technology tools including internal systems and PowerPoint to support sales activities.

Skills

Customer relationship building

Negotiation

Business-to-business sales

Communication skills

Data analysis

Education

Bachelor’s degree/equivalent

Tools

PowerPoint

CRM tools

Job description

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

Essential Functions

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Minimum Education

Bachelor’s degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in Lieu Of Bachelor’s Degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company’s business-to-business sales experience required.

Knowledge, Skills And Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications

Customer account management or relationship management experience; Experience onboarding new customers, clients, or accounts; Success growing existing customer relationships or revenue; CRM and account planning experience; Cross-functional collaboration to support customer success; Experience in the wine industry a plus. Relocation may be available based on business need.

Pay Transparency

Pay: $5,534.38/mo - $7,846.35/mo

Additional Details

This is a customer-facing role that requires regular in person meetings. Candidates must live within a 50-mile radius of Petaluma or Pacheco, CA or surrounding cities within the territory. This position is not eligible for sponsorship.

California Fair Chance

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)