Account Manager II

Jobtailor; New York (NY); On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Comprehensive paid time off

401K matching and life insurance

Medical, dental, and vision options

Collaborative office culture

Accelerated professional development programs

Job summary

A dynamic software company is seeking an experienced Account Manager II to oversee, renew, and drive growth for SaaS customers in New York City. This role is pivotal in managing client relationships and maximizing account potential. Candidates should possess a bachelor's degree, ideally 3 years of account management experience, and a strong focus on customer retention and growth strategies. The company offers competitive compensation and a hybrid work environment, fostering professional development and inclusivity.

Qualifications

• Minimum 3 years experience in account management within SaaS.
• Demonstrable track record of customer growth and retention.
• Ability to develop effective account plans and strategies.

Responsibilities

• Manage, renew, and foster growth within assigned accounts.
• Develop customized account plans and strategies.
• Identify and pursue expansion opportunities within accounts.

Skills

Account management

Customer retention

Growth strategy

Communication skills

Collaboration

Education

Bachelor's degree or higher

Job description

What We’re Looking For

Are you an attentive Account Manager II with experience in serving SaaS customers? We’re actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you’ll play a crucial role in nurturing existing client relationships and maximizing their potential.

Meltwater offers more than employment—it’s a voyage toward personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.

Join our team, where you’ll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You’ll Do

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long‑term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross‑selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You’ll Bring

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• A minimum of 3 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
• Results‑oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in [Language] and English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer

• Enjoy comprehensive paid time off that allows you to have an enhanced work‑life balance.
• 401K matching, life insurance, commuter benefits, and parental leave plans.
• Excellent medical, dental, and vision options.
• Collaborative, transparent and fun loving office culture.
• Accelerated professional development and growth programs.

Compensation Overview

• Competitive Compensation – Base Salary of $74,000-$99,000 USD per year + uncapped commissions [subject to the terms of the applicable commission plan]. Total compensation range for this position: $119,000 - 159,000 USD per year.

When you’ll start: April 2026

Where You’ll Work

1 Pennsylvania Plaza, New York NY 10119

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.