Account Manager

Meltwater; Austin, Chicago (TX, IL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off and leave policies

401K matching

Life insurance

Commuter benefits

Parental leave

Medical, dental, vision

Job summary

Meltwater in Austin, TX is seeking an Account Manager to oversee assigned accounts after transition from Client Acquisition. You will focus on long-term growth, renewals, and retention, while coordinating with Customer Success and Renewals teams to maximize value.

You will develop customized account plans, identify expansion opportunities, and nurture stakeholder relationships to ensure strong engagement and product usage. Hybrid work requires in-office presence 3 days a week.

Qualifications

• Bachelor's degree or higher preferred.
• Minimum 2 years in account management with growth and renewals experience in software/SaaS.
• Strong strategic thinking and execution with focus on retention and growth.
• Able to develop effective account plans aligned with customer goals.
• Proactive in identifying and driving expansion opportunities within accounts.
• Excellent written and verbal English communication; collaborative with CS and Renewals teams.

Responsibilities

• Manage, renew, and grow assigned accounts post-transition from Client Acquisition.
• Oversee renewals and drive long-term growth with support from Customer Success and Renewals teams.
• Develop customized account plans to optimize retention and growth.
• Identify expansion opportunities including upselling and cross-selling.
• Collaborate with Customer Success to drive engagement and utilization of Meltwater solutions.
• Partner with Renewals Representatives to negotiate pricing and retain accounts.
• Build strong relationships with key stakeholders and monitor usage to inform renewal strategy.
• Counter competitive threats during renewal negotiations through proactive sales processes.

Skills

Account management

Growth & renewals

Strategic thinking

Account planning

Communication

Results-oriented

English proficiency

Education

Bachelor's degree or higher

Tools

CRM software

Salesforce

Data analysis tools

Job description

Responsibilities

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross‑selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

Qualifications

• A Bachelor's degree or higher is preferred.
• A minimum of 2 years tenure in account management, with a proven track record in account management, growth, and renewals within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
• Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.

Benefits

• Comprehensive paid time off & generous paid & unpaid leave policies.
• 401K matching, life insurance, commuter benefits, and parental leave plans.
• Excellent medical, dental, and vision options.
• Collaborative, transparent and fun-loving office culture.
• Accelerated professional development and growth programs.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

For this role, the base salary range is $55,000-$75,000. The expected On-Target Earnings (OTE) range is $91,500-$125,000, inclusive of base salary and performance-based variable pay.

When you'll join: September 2026

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.