Account Manager

Meltwater; Miami (FL); Hybrid; USD 55,000 - 73,000; Full time

Benefits offered by this job

PTO & leave

401K matching

Medical benefits

Culture & development

Professional growth programs

Job summary

Meltwater is seeking an Account Manager to oversee a portfolio of SaaS customers, focusing on renewal, retention, and growth. You will manage relationships, coordinate with Customer Success and Renewals teams, and drive expansion opportunities across assigned accounts.

The role requires at least 2 years in account management, a Bachelor's degree (preferred), and excellent English communication. A hybrid schedule with three days in the office is expected.

Qualifications

• Bachelor's degree or higher preferred for this role.
• Minimum of 2 years in account management within software/SaaS.
• Strong strategic thinking and ability to drive retention and growth.

Responsibilities

• Manage, renew, and grow assigned accounts after transition from Client Acquisition.
• Drive long-term growth while overseeing renewals with CS and Renewals teams.
• Create account plans to optimize retention and expansion.
• Identify upsell and cross-sell opportunities within accounts.
• Collaborate with Customer Success to maintain adoption and engagement.
• Work with Renewals team to secure retention and negotiate pricing.
• Build strong relationships with key stakeholders in each account.
• Monitor usage to inform renewal and expansion strategies.
• Counter competitive threats during renewal negotiations.

Education

Bachelor's degree preferred

Job description

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.

Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.

Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You'll Do

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You'll Bring

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
• Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer

• Comprehensive Paid Time Off & generous paid & unpaid leave policies
• 401K matching, life insurance, commuter benefits, and parental leave plans
• Excellent medical, dental, and vision options
• Collaborative, transparent and fun loving office culture
• Accelerated professional development and growth programs

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $55,000-$73,000.

The expected On-Target Earnings (OTE) range is $91,500-$122,000, inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You'll Work

80 SW 8th Street, Suite 3350

Brickell City Centre

When You'll Join: August 2026

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.