Account Manager II

Federal Express Corporation; Hebron Estates (KY); On-site; USD 48,000 - 118,000; Full time

Job summary

Federal Express Corporation is seeking a sales professional to maintain and deepen customer relationships in a market-based territory, targeting small to mid-sized customers. The role emphasizes face-to-face engagement to achieve personal and company sales goals.

The position requires a Bachelor’s degree or equivalent and 4 years of B2B sales experience (or 2 years in FedEx’s B2B sales). Strong communication, negotiation, and data-analytics skills are essential.

Qualifications

• Bachelor’s degree or equivalent (Equivalency reflected under minimum experience)
• Four (4) years of business‑to‑business sales experience OR two (2) years of the Company’s business‑to‑business sales experience required.
• Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self‑Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Responsibilities

• Maintains existing business by understanding the customer’s business and supply chain through research and interaction.
• Coordinates with internal teams to provide a seamless customer experience.
• Negotiates pricing within set parameters and may negotiate strategic pricing for select customers.
• Leverages technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned.

Skills

Communication Skills

Relationship Building

Product Knowledge

Solution Building

Time Management

Organization

Self-Motivation

Adaptability

Problem Solving

Data Visualization

Data Analysis

Driving Customer Retention

Attention to Detail

Education

Bachelor’s degree or equivalent

Tools

PowerPoint

Internal systems

CRM

Job description

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to‑face customer contact in an assigned market‑based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid‑sized customers.

Essential Functions

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience.
• Mid‑level negotiation skills needed to offer fair, competitive market‑based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned.

Domicile / Location

• The desired location for this position would be Cincinnati, OH however, this position may also be located in Hebron, KY. Depending on your location, you may be required to work at a FedEx Campus location several times per week.

Minimum Education

Bachelor’s degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in Lieu Of Bachelor’s Degree)

Four (4) years of business‑to‑business sales experience OR two (2) years of the Company’s business‑to‑business sales experience required.

Knowledge, Skills And Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self‑Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications

Customer account management or relationship management experience Experience onboarding new customers, clients, or accounts Success growing existing customer relationships or revenue CRM and account planning experience Cross‑functional collaboration to support customer success

Pay Transparency

Ohio: $4,331.25 - $10,600.00

Pay

Additional Details: This position will expire on Wednesday, August 26, 2026, at 4:00 PM CDT / 5:00 PM EDT.

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non‑exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)