Account Manager II

FedEx Group; Hebron Estates (KY); On-site; USD 4,300 - 11,000; Full time

Job summary

FedEx is seeking a mid-level commercial sales professional to maintain and grow relationships with business customers in the Cincinnati OH area, with possible duties in Hebron KY. You will understand client supply chains, analyze needs, and craft solutions that meet pricing and service goals.

The role requires strong communication, negotiation, and data-analytic skills, plus ability to collaborate across sales, operations, and finance to ensure customer success.

Qualifications

• Bachelor's degree or four years of B2B sales experience.
• Four (4) years of B2B sales experience OR two (2) years in FedEx business-to-business sales.
• Strong communication, data analysis and relationship management abilities.

Responsibilities

• Maintains business by understanding customer's business and supply chain and delivering solutions.
• Coordinates with sales, operations and internal partners for a seamless customer experience.
• Negotiates pricing within FedEx parameters; may negotiate strategic pricing for select customers.
• Leverages technology tools and data visualization for success metrics.
• Performs other duties as assigned.

Skills

Communication

Product knowledge

Solution building

Time management

Organization

Self-motivation

Adaptability

Problem solving

Relationship building

Data analysis

Technology leverage

Account health monitoring

Education

Bachelor's degree/equivalent

Tools

CRM

Job description

Essential Functions

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

Domicile/Location

• The desired location for this position would be Cincinnati, OH however, this position may also be located in Hebron, KY. Depending on your location, you may be required to work at a FedEx Campus location several times per week.

Minimum Education

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Minimum Experience (in lieu of bachelor’s degree)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Knowledge, Skills and Abilities

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Job Conditions

Moderate overnight travel required.

Preferred Qualifications

Customer account management or relationship management experience Experience onboarding new customers, clients, or accounts Success growing existing customer relationships or revenue CRM and account planning experience Cross-functional collaboration to support customer success

Pay Transparency

Ohio: $4,331.25 - $10,600.00

Additional Details

This position will expire on Wednesday, August 26, 2026, at 4:00 PM CDT / 5:00 PM EDT.

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Equal Opportunity Employer

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)