Account Manager II

Socket.dev; Allen (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Photronics is seeking an Account Manager to manage assigned customer accounts and support revenue growth within Allen, TX (onsite). The role requires travel 50% to 75% and close collaboration with engineering, manufacturing, and supply chain teams to balance technical feasibility with business outcomes.

Ideal candidates bring 3+ years in sales or account management within semiconductors, a bachelor’s in engineering, and strong relationship-building skills to drive strategic growth and customer

Qualifications

• Knowledge of the semiconductor industry and customer needs.
• Strong commercial acumen for high-touch engagements.
• Excellent communication with internal and external stakeholders.

Responsibilities

• Account Management & Customer Support: manage assigned accounts and drive revenue growth.
• Customer Engagement: build relationships across purchasing, technical, operations, and business teams.
• Cross-Functional Coordination: align engineering, manufacturing, quality, supply chain, finance, and leadership.
• Technical & Commercial Leadership: translate tech requirements into solutions with internal teams.
• Pipeline Management & Strategic Growth: maintain forecasting, identify growth opportunities.
• Additional responsibilities as assigned.

Skills

Semiconductor know-how

Commercial acumen

Stakeholder comms

Cross-functional teamwork

Executive presence

Customer relations

Education

Bachelor's in Engineering

Advanced degree preferred

Job description

For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world\'s most advanced devices. Our success is built on collaboration, quality, and the dedication of our people.

We are seeking an Account Manager who will be responsible for managing assigned customer accounts, supporting revenue growth, and maintaining strong customer relationships within the assigned market or territory. This role serves as a key commercial contact for customers and is accountable for understanding customer needs, coordinating internal support, and helping deliver a consistent, high-quality customer experience. Closely working with internal cross-functional teams and customer stakeholders to align commercial, technical, and operational needs. This role supports account planning, opportunity development, customer communication, and issue resolution while ensuring commitments are clearly communicated and followed through. Success in this role requires strong account management skills, semiconductor or advanced manufacturing knowledge, and the ability to coordinate effectively across internal departments.

Location

• Photronics office location, Allen Texas or Brookfield CT onsite.

Travel

• Ability to travel minimum 50% and up to 75% to support customer meetings, business reviews, and account activities.

Responsibilities: Account Management & Customer Support

• Manage assigned customer accounts, supporting account plans, customer communication, and ongoing commercial activities.
• Support the commercial relationship with accountability for customer satisfaction, revenue growth, and alignment with business objectives.
• Develop a strong understanding of the customer\'s business needs, product requirements, supply chain model, and decision-making structure.

Customer Engagement

• Establish and maintain relationships with customer contacts across purchasing, technical, operations, and business teams.
• Translate customer requirements into clear internal actions and help coordinate timely responses to customer needs.
• Support commercial discussions, pricing activities, contract administration, and customer business reviews as assigned.

Cross-Functional Coordination

• Coordinate with internal teams including engineering, manufacturing, quality, supply chain, finance, and leadership to support assigned customer accounts.
• Drive internal follow-up on customer commitments and help ensure timely execution of account-related actions.
• Manage complex internal dependencies while maintaining clear ownership and accountability.

Technical & Commercial Leadership

• Leverage technical expertise to engage credibly with customer engineering and manufacturing teams.
• Partner with internal technical teams to align solutions with customer technology requirements and future roadmaps.
• Balance technical feasibility, operational execution, and commercial outcomes.

Pipeline Management & Strategic Growth

• Maintain accurate opportunity management, forecasting, and pipeline visibility for assigned accounts.
• Identify and support account growth opportunities across assigned products, technologies, and customer needs.
• Support demand forecasting, customer planning, and internal communication related to account growth.

Additional responsibilities as assigned.

Qualifications

Knowledge, Skills & Attributes

• Knowledge of the semiconductor industry, including customer needs, supply chains, and commercial account management practices.
• Strong commercial acumen with the ability to manage complex, high-touch customer engagements and strategic account relationships.
• Demonstrated ability to communicate effectively with internal and external stakeholders, including customer decision-makers and business leaders.
• Ability to coordinate cross-functional teams across engineering, manufacturing, quality, supply chain, finance, and operations.
• Ability to engage credibly at a technical level with customer engineering and manufacturing teams.
• Strong relationship management, problem-solving, negotiation, and follow-up skills in a customer-facing environment.
• Executive presence with sound judgment, professionalism, and the ability to represent the company at the highest levels.

Requirement

• 3+ years of sales, account management, business development, or customer-facing commercial experience, preferably within the semiconductor industry.
• Proven success managing customer relationships, supporting revenue growth, and maintaining strong customer satisfaction.
• Experience supporting sales engagements that require sustained customer communication and internal coordination.
• Experience developing account opportunities, supporting customer onboarding, or expanding existing customer relationships.
• Experience coordinating with internal cross-functional teams to resolve customer needs and support account objectives.
• Experience with long-term supply agreements, co-development models, or strategic partnership structures is preferred.
• Experience in advanced manufacturing, photomasks, semiconductors, or adjacent high-technology industries is preferred.

Education

• Bachelor\'s degree in engineering, materials science, physics, or a related technical discipline, or equivalent technical experience.
• Advanced degree in a technical or business-related field is a plus.

Why Photronics

• Be part of a global technology leader driving innovation for the world\'s leading tech companies.
• Work in a collaborative, growth-focused environment where your impact matters.
• Stability, challenge, and opportunity at a company with over 50 years of proven success.
• Competitive salary and annual bonus program.
• Comprehensive health and welfare benefits.
• 401k with company match.

Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members\' disabilities and religious beliefs or practices.