Account Manager I - GL Direct

Glidewell Laboratories; Morrisville (NC); On-site; USD 32,000 - 41,000; Full time

Job summary

Glidewell Laboratories in Morrisville, NC is seeking an experienced inside sales professional to drive growth with new and existing dental accounts. You will manage inbound and outbound calls, upsell compatible products, and deliver compelling pitches that showcase Glidewell's leading solutions.

The ideal candidate has a bachelor’s degree or dental credential, at least 3 years in inside sales within the dental industry, and implant knowledge.

Qualifications

• Bachelor’s degree or certification in dental profession preferred.
• Minimum 3 years of experience in inside sales, preferably in a call center environment.
• Implant knowledge preferred.
• Minimum 3 years of experience in the dental industry.

Responsibilities

• Promotes sales of products and services to new and existing accounts through inbound and outbound sales activities to meet/exceed financial targets and achieve greater market penetration.
• Follows a daily schedule and consistently meets/exceeds expectations for inbound/outbound calls and administrative work that contribute to achieving sales and service level objectives for the team.
• Upsells and cross-sells compatible products to customers and shows them how certain products can enhance the customer’s current success.
• Acts as primary liaison between customers and the Company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial.
• Creates and confidently delivers sales pitch that highlights the superiority of the Company’s products and builds brand awareness.
• Educates customers on product information including function, specifications, purpose and developments in product design.
• Maintains initiative to discover and attract new customers in a manner that is professional, efficient and honest.
• Provides insight and contributes creative and strategic ideas about product improvements, marketing campaigns and relationship management.
• Develops and maintains contacts within industry to provide information and remain abreast of competitors activities.
• Attends trade shows and conventions; represents the Company at trade show booth as well as collects information on competitor products and services. Additionally, may sponsor seminars and continuing education programs as well as provide studies and product information to customer base.
• Provides sales and product training and/or mentors to incoming staff and team members as required.
• Performs other related duties and projects as business needs require at the direction of management.

Skills

Inside sales

Call center experience

Customer relationships

Product knowledge

Education

Bachelor's degree or dental certification

3+ years inside sales experience

Implant knowledge

3+ years in dental industry

Job description

Essential Functions:

• Promotes sales of products and services to new and existing accounts through inbound and outbound sales activities to meet/exceed financial targets and achieve greater market penetration.
• Follows a daily schedule and consistently meets/exceeds expectations for inbound/outbound calls and administrative work that contribute to achieving sales and service level objectives for the team.
• Upsells and cross-sells compatible products to customers and shows them how certain products can enhance the customer’s current success.
• Acts as primary liaison between customers and the Company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial.
• Creates and confidently delivers sales pitch that highlights the superiority of the Company’s products and builds brand awareness.
• Educates customers on product information including function, specifications, purpose and developments in product design.
• Maintains initiative to discover and attract new customers in a manner that is professional, efficient and honest.
• Provides insight and contributes creative and strategic ideas about product improvements, marketing campaigns and relationship management.
• Develops and maintains contacts within industry to provide information and remain abreast of competitors activities.
• Attends trade shows and conventions; represents the Company at trade show booth as well as collects information on competitor products and services. Additionally, may sponsor seminars and continuing education programs as well as provide studies and product information to customer base.
• Provides sales and product training and/or mentors to incoming staff and team members as required.
• Performs other related duties and projects as business needs require at the direction of management.

Education and Experience:

• Bachelor’s degree or certification in dental profession preferred.
• Minimum 3 years of experience in inside sales, preferably in a call center environment.
• Implant knowledge preferred
• Minimum 3 years of experience in the dental industry.

Pay Range: $23.00-$30.00/hr