Account Manager I

AMS Fulfillment; Provo (UT); On-site; USD 29,000 - 33,000; Full time

Job summary

Vox Fulfillment in Provo, UT is seeking an Account Manager for a full-time, day-shift role. You will own assigned accounts, ensure customer satisfaction, and drive revenue by delivering practical solutions.

You will manage at least 6 accounts, coordinate orders, invoicing, and follow-ups, while working in a professional office and warehouse setting. Strong MS Office skills and proven client relationship abilities are essential.

Qualifications

• 2 years of experience in Promotional Material Management or B2B/B2C service companies.
• Strong operations experience and ability to meet deadlines.
• Experience in reporting and analysis.
• Proven client relationship-building skills.
• Results-oriented with proactive, multitasking abilities.
• Proficient in Microsoft Office; learns order processing and warehouse systems.
• Excellent written and verbal communication.

Responsibilities

• Manage assigned accounts to ensure high levels of customer satisfaction.
• Meet project deadlines and ensure timely delivery of orders.
• Place orders considering delivery dates and inventory levels for fulfillment.
• Resolve customer inquiries and complaints, and process returns efficiently.
• Set follow-up appointments to keep customers informed of the latest developments.
• Process invoicing for product services.
• Greet guests and coordinate customer projects.

Skills

Client relationships

Multi-tasking

MS Office (Word/Excel/Outlook)

Communication skills

Order processing

Warehouse management systems

Problem solving

Job description

Job Details: Job Location: UT 3581 S Mountain Vista Pkwy - Provo, UT 84606, Position Type: Full Time, Salary Range: $21.00 - $24.00 Hourly, Job Shift: Day,

As an Account Manager at Vox Fulfillment, you will take ownership of assigned accounts, ensuring high levels of customer satisfaction by providing solutions to drive company revenue. Reporting to the Client Service Manager, you will manage a minimum of 6 accounts at any given time, operating in a professional office and warehouse environment.

Job Responsibilities:

• Effectively manage assigned accounts to ensure high levels of customer satisfaction.
• Meet project deadlines and ensure timely delivery of orders.
• Place orders as necessary, considering delivery dates and inventory levels for fulfillment.
• Resolve customer inquiries and complaints, and process returns efficiently.
• Set follow-up appointments to keep customers informed of the latest developments.
• Process invoicing for product services.
• Greet guests and customers warmly, assisting as needed.
• Coordinate various customer projects.

According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation"

Nonessential Functions

• Non-essential functions are not essential as defined above
• non-essential functions are the additional duties
• Function is incidental or a minimal part of the job
• Marginal functions can be redistributed among other staff

Qualifications: Job Specifications – includes Education, physical and mental demands, and working conditions

• 2 years of experience in, Promotional Material Management, business-to-business or business to consumer Service Companies including:
• Operations experience
• Reporting and Analysis
• Proven client relationship building
• Results oriented, proactive, strong multi-tasking features and troubleshooting abilities
• Ability to conceptualize integrated solutions for business problems to help clients achieve goals
• Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)
• Excellent written and verbal communication skills

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.