Account Manager I

WebPT Inc; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Ample Time Off for fun and rest

Work from US locations

Time Off for volunteering

ERGs

Health, Dental, Vision, 401k, HSA, and

Authenticity and Acceptance

Job summary

WebPT Inc is seeking an Account Manager to own the customer relationship for a portfolio of healthcare SaaS customers. You will drive retention and revenue growth, upsell where appropriate, and guide customers on best practices and new features.

You’ll advocate for customers internally and aim to deliver measurable value across the portfolio. You will collaborate with Product, Support and RCM Sales to ensure seamless service delivery, while maintaining strong executive relationships and

Qualifications

• BA or BS degree required.
• 3+ years in sales or account management in healthcare SaaS.
• Willing to travel ~25–30% to client sites.
• Experience with Salesforce, Gong, Salesloft, Gainsight or similar CRM.
• Ability to manage relationships with executive and financial stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Achieve assigned sales quota by identifying, nurturing, and closing cross-sell and upsell opportunities within your portfolio.
• Ensure achievement of sales targets for RCM service adoption and expansion by partnering with the RCM Sales team.
• Achieve high net revenue retention and logo retention across your portfolio.
• Monitor member health to identify churn risks and intervene early.
• Address escalations promptly and collaborate with leadership on corrective action plans.
• Serve as the primary point of contact for assigned members, ensuring quality service and retention.
• Build long-term relationships with key stakeholders, including C-suite and operational leadership.
• Collaborate with Product, Support and RCM Sales to ensure seamless delivery of services.
• Advocate for member needs and drive resolution of complex issues.
• Develop and deploy one-to-many approaches (webinars, campaigns, workshops).

Skills

Communication

Presentation

Problem-solving

Time management

Relationship management

Education

BA or BS degree

Tools

Salesforce

Gong

Salesloft

Gainsight

Job description

As an Account Manager for WebPT, you will own the customer relationship for a portfolio of customers, serving as a strategic partner to ensure each of your assigned customers achieves measurable value from our software solutions. You will own both customer retention and revenue growth within your assigned portfolio. You will proactively guide our customers on best practices, new functionalities, and industry developments that increase the value WebPT delivers to their practice. You’ll identify products and services that customers should be using, but aren’t, and then upsell accordingly. These efforts should drive adoption, satisfaction, and growth. You will also advocate internally to remove barriers and enhance the overall customer experience. Your success will be reflected through strong retention, growth, and the overall health of your assigned member portfolio.

What You’ll Be Doing As A Part of Our Team

• Achieve assigned sales quota by identifying, nurturing, and closing cross-sell and upsell opportunities within your assigned portfolio of customers.
• Ensure achievement of sales targets for RCM service adoption and expansion within your assigned portfolio by identifying opportunities and partnering with your RCM Sales colleague to nurture and close deals.
• Achieve high net revenue retention and logo retention across your portfolio.
• Monitor member health to proactively identify churn risks and intervene before dissatisfaction escalates.
• Address escalations promptly, collaborating with leadership to create and communicate corrective action plans.

Member Engagement & Relationship Management

• Serve as the primary point of contact for assigned members, ensuring quality service, satisfaction, and retention.
• Build long-term relationships with key stakeholders, including C-suite and operational leadership.
• Collaborate with internal teams, including Product, Support and RCM Sales to ensure seamless delivery of services.
• Act as the voice of the member internally, surfacing feedback, advocating for needs, and coordinating resolution of complex issues.
• Develop and deploy one to many approaches with subsets within the assigned portfolio (Webinars, email campaigns, product workshops).

What You Should Have to Qualify

• BA or BS degree
• 3+ years of sales and/or account management experience in the healthcare SaaS market, ideally working with physical therapy or physician practices
• This position requires approximately 25–30% travel to client sites and company events.
• Possess a growth mindset—be resourceful, results-oriented, hands-on, accustomed to working with a team, and comfortable contacting and, more importantly, connecting with customers.
• Experience working in Salesforce, Gong, Salesloft, Gainsight, or similar CRM and sales/revenue
• Proven ability to manage relationships across multiple levels of an organization, including executive and financial stakeholders.
• Work well autonomously while being a highly contributing member of the team, delivering results beyond expectations.
• Exude confidence. Know your stuff and talk about it accurately and honestly.
• Actively listen to customers, and overcome objections while developing meaningful relationships.
• Professional attitude with a proven ability to navigate intense situations under pressure when they arise.
• Be organized, ahead of schedule, communicative, and accountable.
• Excellent written and verbal communication, presentation, and problem-solving skills.
• Exceptional time management skills and ability to juggle multiple priorities.
• Strong writer and speaker: documents, presentations, webinars, and events.
• Understanding of operations and day to day processes and procedures of typical SaaS environments: Support Development/QA, SysOps, Onboarding, and other departments.

Culture is at our Core

• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better

About Us

Here, we work hard— but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Company Perks

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance

Travel Required

Yes . 25-30%

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.