Account Manager I

Healthcare Management Administrators, Inc.; Bellevue (WA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Seventeen (IC) days paid time off

Eleven paid holidays

Two paid personal and one paid vol­nte

Company-subsidized medical, dental, (

Company-paid disability, life, and AD&

Voluntary insurances

HSA and FSA pre-tax programs

401(k) retirement plan with company-m​

Annual $500 wellness incentive and a $

Remote work and continuing education 

Discount program

Parental leave

Up to $1,000 annual charitable giving 

Job summary

Healthcare Management Administrators, Inc. (HMA) is seeking an Account Manager to serve as the trusted partner for clients and brokers, guiding self‑funded health plans and optimizing strategies.

You will manage renewals, develop account plans, and drive retention and growth while coordinating with cross‑functional teams to deliver outcomes. You will engage with client business leaders, monitor plan performance, and provide consultative recommendations tailored to workforce needs.

Qualifications

• BA degree in healthcare field or related; preferred.
• 1–2 years in the health insurance industry.
• 1–2 years working directly with clients/brokers.
• 2 years of account management experience.
• Extensive knowledge of ERISA, Benefit Plan Management, Self-funded plans.

Responsibilities

• Serve as the primary strategic relationship owner for assigned client and broker partners.
• Lead development and execution of account strategies focused on retention and growth.
• Own renewal strategy and process for assigned accounts and coordinate deliverables.
• Conduct regular client business reviews using plan performance data.
• Develop understanding of client business objectives to provide tailored recommendations.
• Identify opportunities to introduce additional HMA products and services.
• Represent Client Success through the sales-to-implementation lifecycle.
• Collaborate across teams to resolve complex client issues and align priorities.
• Monitor health of accounts and communicate risks and mitigations.
• Maintain CRM documentation for client interactions, opportunities, risks, and commitments.

Skills

Client relationship management

Communication skills

Professional presence

Networking capabilities

Education

BA degree in healthcare related field

WA State Agent License

CEBS

HIAA

Job description

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.

We are proud to say that for three years, HMA has been chosen as a Washington's Best Workplaces by our Staff and PSBJ. Our vision, Proving What's Possible in Healthcare, and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.

What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important.

How YOU will make a Difference

As an Account Manager at HMA, you are the trusted partner for both clients and brokers building strong, lasting relationships and ensuring everyone feels supported. You'll work closely with clients who have self‑funded health plans, guiding them through the complexities and helping them maximize the value of their strategies. At the same time, you'll manage broker relationships, keeping them aligned and empowered to deliver the best outcomes for their clients. Beyond retention and engagement, you'll serve as the clear voice of clients and partners within the organization, making sure their needs are represented and acted on.

What YOU will do

• Serve as the primary strategic relationship owner for an assigned portfolio of clients and broker/consultant partners, building trusted relationships and ensuring clients understand the value HMA delivers through its services, solutions, and partnerships
• Lead the development and execution of account strategies focused on client satisfaction, retention, growth, and long-term partnership, proactively identifying risks, opportunities, and evolving client needs
• Own the renewal strategy and process for assigned accounts, including preparation, internal coordination, client and broker discussions, solution recommendations, and execution of renewal deliverables
• Conduct regular client business reviews and strategic touchpoints, using plan performance, utilization, service trends, and other available data to identify insights, recommend solutions, and demonstrate HMA's impact and value
• Develop a strong understanding of each client's business objectives, benefit strategy, workforce needs, and plan priorities to provide consultative recommendations tailored to their organization
• Identify opportunities to introduce additional HMA products, services, and solutions that address client needs, improve the member experience, support cost management, or strengthen overall plan performance
• Represent Client Success throughout the sales-to-implementation lifecycle, including participation in finalist presentations, implementation activities, client onboarding, and transition to ongoing account management
• Partner cross-functionally with teams across HMA to resolve complex client issues, coordinate priorities, and ensure commitments are delivered, serving as the voice of the client internally while balancing client expectations with operational capabilities
• Proactively monitor the health of assigned accounts, identifying potential service concerns, relationship risks, or competitive threats and developing appropriate mitigation and communication strategies
• Maintain accurate and timely documentation within the CRM, including client and broker interactions, relationship intelligence, opportunities, risks, commitments, and other account activity to support organizational visibility and coordination
• Bring forward market and competitive intelligence gathered through client conversations, broker relationships, industry events, and market activity to help inform Client Success strategy, positioning, and service development

Requirements

Knowledge, Experience and Attributes

• BA degree in healthcare related field, communications, business administration preferred
• WA State Agents License, Life & Disability or other professional designation (e.g., CEBS, HIAA) preferred upon hire. May be completed within first 90 days upon hire
• 1-2 years' experience in the health insurance industry
• 1-2 years working directly with clients/brokers
• 2 years of account management experience
• Extensive knowledge of ERISA, Benefit Plan Management, Self-funded Benefit Plans and Stop Loss
• Strong written and verbal communication skills.
• Professional presence and appearance
• Ability to engage in community/ networking opportunities outside of normal business hours

Benefits

Compensation

The base salary range for this position in the greater Seattle area is $90,000-$100,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available.

Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.

In addition, HMA provides a generous total rewards package for full‑time employees that includes:

• Seventeen (IC) days paid time off (individual contributors)
• Eleven paid holidays
• Two paid personal and one paid volunteer day
• Company‑subsidized medical, dental, vision, and prescription insurance
• Company‑paid disability, life, and AD&D insurances
• Voluntary insurances
• HSA and FSA pre-tax programs
• 401(k)-retirement plan with company match
• Annual $500 wellness incentive and a $600 wellness reimbursement
• Remote work and continuing education reimbursements
• Discount program
• Parental leave
• Up to $1,000 annual charitable giving match

How We Support Your Work, Life, And Wellness Goals

At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work‑life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.

We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)

HMA requires a background screen prior to employment.

Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need‑to‑know‑basis and according to HMA's standard policies and procedures.

HMA is an Equal Opportunity Employer.

For more information about HMA, visit https://www.accesshma.com/