Account Manager

Health Plans, Inc.; United States; On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) and bonuses

Paid time off

Job summary

Health Plans, Inc. is seeking an Account Manager to coordinate plan implementation for new clients and manage ongoing servicing for existing clients and brokers. The AM will collaborate with internal teams to address service issues, design plans, and ensure timely communications.

This role requires travel to meet with clients, prepare educational materials, and support sales leadership. A bachelor’s degree and 3–5 years in client services in healthcare are preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years’ experience in client services, preferably in healthcare.
• Effective communicator across all levels.
• Ability to prioritize, multitask, and meet deadlines.

Responsibilities

• Coordinate the implementation of new groups and overall servicing of account issues for existing clients and brokers.
• Conduct benefit meetings, producing educational materials, resolving claims/service issues.
• Communicate plan design changes, renewal changes, or other relevant information to ensure smooth operations.
• Develop all employee/employer materials.
• Prepare reports requested by employers/brokers and assist with analysis.
• Notify and assist clients/brokers with compliance and reporting requirements with respect to benefit plans and federal mandates.

Skills

Communication

Multitask

Prioritization

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do

HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.

What you’ll do

The Account Manager (AM) is responsible for coordinating and managing the plan implementation for new clients, as well as managing the overall servicing of account issues for existing clients. For new clients, the AM will coordinate the plan implementation by producing educational materials, conducting benefit meetings, designing, and communicating plan design. As the primary contact for the group representatives and brokers, the AM collaborates closely with internal staff to communicate service issues; coordinate plan building design; resolves claim payment issues; provides general account service; and provides support to Sales Manager/Director. The AM position requires significant travel as he/she conducts service meetings with each client.

In this role, you’ll also:

• Coordinate the implementation of new groups and overall servicing of account issues for existing clients and brokers.
• Conduct benefit meetings, producing educational materials, resolving claims/service issues.
• Communicate with internal staff on any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.
• Develop all employee/employer materials.
• Prepare reports requested by employers/brokers. Assist clients/brokers with analysis of reports.
• Notify and assist clients/brokers with compliance and reporting requirements with respect to benefit plans federal mandates etc.

What you bring

• Bachelor’s Degree or equivalent experience.
• Three to five years’ experience in client services, preferably in the healthcare industry.
• Effective communicator across all levels.
• Proven ability to prioritize, multitask, and meet deadlines.
• Detail-oriented, analytical, and proactive with follow-through.
• Able to work independently and collaboratively.
• Understands system interactions and maintains confidentiality.
• Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Why choose us?

• We’re a people‑first company and value giving back to our community. Ask us about our volunteer opportunities.
• Our space is a reflection of who we are—innovative, open and collaborative.
• We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks.
• Need to reenergize? When at our Westborough headquarters, take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.

Our Benefits Package

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life, including:

• Medical, Dental and Vision and Prescription Drug Coverage
• Fitness Reimbursement Benefit
• Employee Assistance Program
• Flexible Spending Account & Health Savings Account
• 401(k) and Quarterly Bonuses
• Generous Paid-Time Off & Volunteering Opportunities
• Educational Assistance & Professional Development Opportunities

You can read more about us athpitpa.com/about-us/careers/