Account Manager - Home Services (Needham, MA)

Hassle Free Home Services, Inc.; Needham (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Job summary

Hassle Free Home Services, Inc. in Needham, MA is seeking an Account Manager to coordinate home projects between clients and contractors. You’ll own the client experience from start to finish, communicating clearly via phone, text, and email, and ensuring smooth project progression.

Local visits within 30 minutes, no high-pressure sales, with a base salary of $70–75K plus monthly commissions and benefits. Great growth opportunities and a reliable, organized workflow are key to success in this

Qualifications

• Background in customer service, account management, or coordination.
• Strong communication and organizational skills.
• Ability to coordinate multiple projects and clients simultaneously.

Responsibilities

• Coordinate home projects between clients and contractors.
• Communicate effectively through phone, text, and email.
• Follow up, schedule, and resolve small issues before they escalate.
• Review and polish estimates before sending to clients.
• Own the overall client experience from start to finish.

Skills

Customer service

Account management

Communication

Organization

Project coordination

Tools

CRM software

Project management tools

Job description

$70–75K Base + Monthly Commissions

Hassle Free Home is a home services membership. We provide our members handyman maintenance visits and an account manager for home projects outside the scope of our handyman. As an Account Manager, you’ll be the coordinator of these projects. Keeping an organized project pipeline, informing clients with updates along the way, and ensuring everything runs smoothly.

If you’re highly responsive, a clear communicator, and naturally organized, this is a role where you can stand out quickly.

What You’ll Do

• Coordinate home projects between clients and contractors
• Communicate effectively through phone, text, and email
• Follow up, schedule, and solve small issues before they become big ones
• Review and polish estimates before sending to clients
• Own the overall client experience from start to finish

What Matters Most

• Clear, professional communication (written and verbal)
• Fast responsiveness—you don’t leave people waiting
• Strong organization and attention to detail
• Ability to manage multiple clients/projects at once
• Comfortable with technology (managing multiple systems, texting, email, and basic software tools)

In Summary

• $70–75K base salary + monthly commissions
• Local Territory – most on-site visits within 30 minutes of where you live
• No door knocking, no high pressure sales - just taking care of clients and getting things done efficiently
• Real career growth – multiple team members promoted within their first year
• Benefits: PTO, health/dental/vision insurance

Who This Is Great For

• Background in customer service, account management, or coordination
• Someone who enjoys working with people and staying organized
• Strong communicator who responds quickly and follows through
• Looking for a stable role with growth—not a sales grind or technical construction job
• Strong plus: experience in home services or similar industries

If you’re organized, responsive, and great with people, this is a role where you can quickly become a key part of a growing team.