Account Manager (High Value)

C.H. Robinson Worldwide; Lisle, Northern (IL, KY); Hybrid; USD 33,000 - 76,000; Full time

Benefits offered by this job

Medical plans (3 plans) and dental/vis

Vision benefits

401(k) with company match

Employee Stock Purchase Plan

Paid holidays and PTO

Job summary

C.H. Robinson Worldwide in Lisle, IL is seeking an Account Manager to join our High Vale team.

In this role you will be responsible for delivering high-quality customer experience by ensuring accurate order entry, effective internal communication and consistent execution of shipments that meet established service levels. As the primary point of contact for our customers, you will drive growth and retention for a defined portfolio, advocate for customers, collaborate with cross-functional teams,

Qualifications

• High School Diploma or GED required.
• 2 years' experience in transportation, logistics, or brokerage.
• Bachelor's degree preferred.
• Proven data entry and high attention to detail.

Responsibilities

• Serve as key contact for assigned book of customers.
• Enter quotes and orders with accuracy.
• Build and enter shipments in the system with load and service requirements.
• Update changes promptly for loads.
• Monitor and escalate coverage challenges for timely resolution.
• Ensure complete and timely order billing.

Skills

Data entry

Attention to detail

Proactive communication

Mathematics and analysis

Written/verbal communication

Microsoft Office

Team collaboration

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking an Account Manager to join our High Vale team. In this role you will be responsible for delivering high-quality customer experience by ensuring accurate order entry, effective internal communication and consistent execution of shipments that meet established service levels. The Account Manager is accountable to drive growth and maximize retention for a defined customer portfolio. As the primary point of contact for our customers, the Account Manager is additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. The Account Manager collaborates closely with cross-functional teams to ensure an optimal customer experience. This is a hybrid position based in our Lisle, IL office.

DUTIES AND RESPONSIBILITIES

• Serve as a key contact to assigned book of customers.
• Quote customer opportunities when no BRD is involved on the account
• Enter quotes into the quoting tool when no BRD is involved on the account
• Build and enter shipments accurately in the operation system with all load and service requirements.
• Responsible for promptly updating any changes required for the load.
• Monitor and escalation any coverage challenges to ensure timely resolution
• Ensure complete and timely order billing for all orders.
• Assist adding insight for customer MBR/QBR (Monthly Business Review/Quarterly Business Review).
• Proactively work with cross-functional teams to ensure alignment between customer expectations and service delivery.
• Collaborate with stakeholders on new business implementations and discussions around making improvements to existing business.
• Provide insight on and changes needed to maintain Standard Operating Procedures (SOPs) to guide and optimize service performance.

QUALIFICATIONS

• Required: High School Diploma or GED
• 2 years' experience within transportation, logistics, and /or brokerage environment required
• Preferred: Bachelor's degree
• Proven track record in data entry and strong attention to detail
• Ability to communicate pro-actively and effectively to other departments internally
• Knowledge of the operational attention to detail that will be required to succeed within the industry
• Ability to multi-task and work well with others in a fast-paced environment within strict time frames
• Passionate about customer service and solving problems with customer experience in mind
• Mathematics and analytical skills
• Excellent written and verbal communications skills
• Entrepreneurial, pro-active spirit
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Compensation Range $24.28 - $54.99. The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran

Your Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.