Account Manager - Helipass

PHI Aviation, LLC; Lafayette (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

PHI Aviation, LLC is seeking an Account Manager to promote Helipass services across the United States and global regions. You will craft customer strategies, act as a Sales Engineer in pre‑sales engagements, and manage procurement and onboarding with customers.

Regular travel is expected to support sales and relationships. The role emphasizes collaboration with the Commercial and Customer Operations teams, KPI deployment, and active participation in roadmap discussions to align product strategy

Qualifications

• Bachelor's degree in business or related field.
• 3–5+ years of sales and marketing experience.
• Energy sector and/or software sales experience preferred.
• Experience in customer support and relationship development.
• Proficiency in Microsoft Office suite.

Responsibilities

• Educate prospects and customer stakeholders on the benefits of the Helipass platform.
• Partner with the Commercial team to craft effective customer strategies.
• Prospect and qualify new sales leads through various outreach activities.
• Serve as a Sales Engineer for pre‑sales engagements, including product demonstrations.
• Manage procurement processes with customers, including contract negotiation and onboarding.
• Support our Customer Community and work with customer management teams to deploy KPIs via analytics.
• Advocate for customers in prioritizing projects and participate in the Roadmap Committee.
• Deliver regular business performance reviews and maintain CRM data.
• Travel domestically and internationally as required to support sales and relationships.

Skills

Good interpersonal skills

Excellent written and verbal skills

Microsoft Office proficiency

Customer relationship management

Sales and marketing experience

Education

Bachelor's degree in business or related field

Job description

POSITION OVERVIEW

Under the direction and guidance of the Helipass President and/or Director of Customer Operations, the Account Manager will support and promote Helipass services across the United States and other global regions. This individual will take an active role, in partnership with other Account Managers and Customer Operations team, in crafting and executing customer account strategies in an assigned territory. They will provide support in a Sales Engineering capacity for pre‑sales engagements and will remain engaged with all customers in their territory to ensure the ongoing fit of Helipass products, services, and product strategy.

ESSENTIAL DUTIES & ACCOUNTABILITIES

Revenue Generation Educate prospects and customer stakeholders on the benefits of the Helipass platform Partner with the Commercial team to craft effective customer strategies to achieve and exceed revenue targets Prospect and qualify new sales leads through activities including (but not limited to) cold calling, emailing, networking ents, service port or office visits Serve as a Sales Engineer for pre‑sales engagements, including product demonstrations, business/technical needs discovery, business case development, and value proposition development Manage procurement process with customers, including activities such as contract negotiation, supporting vendor onboarding processes, and facilitating any audits necessary to maintain vendor status within the customers’ procurement ecosystem(s). Supporting our Customer Community Work closely with customer management teams to discover relevant KPIs to their operation and partner with technical SMEs to deploy these KPIs via our Advanced Analytics platform Advocate on behalf of customers in prioritizing relevant bodies of work (projects, continuous improvement interests, etc.) and as a member of the Helipass Roadmap Committee Serve as an escalation point for customer stakeholder support Plan and deliver regular business performance reviews Cultivate a Winning Mindset Maintain a high morale and culture of success Display a relentlessly positive, supportive, and optimistic attitude to both our team and our customers Bring creativity and insight to the table in crafting solutions for our customers Track activities in company information systems (CRM, work tracking, etc.) as required and keep current by updating account information regularly Domestic and International Travel as required to primarily support sales and customer relationships Other duties as assigned

QUALIFICATION REQUIREMENTS

Bachelor's degree in business or related field 3-5+ years of sales and marketing experience. Energy sector and/or Software sales experience preferred. Experience in customer support and relationship development Good interpersonal and analytical skills Excellent written and verbal communication skills Proficiency in Microsoft Office suite Have a passion for teamwork and problem solving.

ORGANIZATIONAL CORE VALUES

Safe - We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.

Efficient - We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high performing organization.

Quality - We are committed to ensuring excellent organizational performance, which produces sustainable and reliable outcomes.

Service - We are dedicated to the service of our customers, our communities and each other.

BEHAVIORAL COMPETENCIES

Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today’s organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.

Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.

High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.

Initiative - Effective performers are proactive and act without being prompted. They don’t wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.

Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.

HSEQ DUTIES & RESPONSIBILITIES

Understand and provide visible support of Destination Zero Practice job duties with Safety at the core of all tasks. A job is not complete unless it is done safely.

Stand-Up, Speak-Out, and Take-Action - Do the right thing when no one is looking, report safety concerns, near misses and incidents to management, use the Stop Work authority to immediately stop unsafe acts or work practices.

PHI DISCLAIMER

PHI Aviation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ABOUT PHI

At PHI, we believe talented people only reach their full potential when they're a part of an exceptional team. That’s why we strive to bring together the most talented, passionate professionals and empower them to drive the future of the helicopter industry. Whether you’re a recent graduate or a seasoned professional or transitioning from military to civilian life, explore our current opportunities and apply for the openings that suit you best.

PHI was founded in 1949 with just three helicopters and seven employees. Now, with a global fleet of more than 200 helicopters spanning six continents, we have solidified our position as the leader in helicopter services. Known industry-wide for our relentless pursuit of innovative and customer‑focused helicopter solutions, PHI Aviation takes on some of the most challenging assignments in aviation to transport approximately 400,000 passengers annually. Backed by a highly trained flight operations and maintenance crew, PHI Aviation provides passenger transport for offshore exploration, pipeline production platforms, ships and vessels and specialized search and rescue (SAR) services to customers worldwide.