Account Manager - Health Systems (San Francisco)

Diiirect Inc.; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity

Health insurance

Flexible PTO

Parental leave

Job summary

Latent Health is seeking an Account Manager to own post-implementation success for health system customers, driving adoption and measurable ROI. You will foster executive relationships, cross-functional collaboration, and data-driven value demonstrations across clinical, operational, and IT stakeholders.

This is an onsite role in San Francisco with travel as needed. You will manage renewals, identify expansion opportunities, and coordinate with Product and Sales to deliver enterprise-grade

Qualifications

• 5+ years in account management or customer success post-sale roles.
• Experience supporting health systems,hospitals, or enterprise healthcare customers.
• Proven track record of driving renewals and expansions in complex environments.

Responsibilities

• Build and maintain executive and operational relationships to drive trust, retention, and advocacy across health system accounts.
• Own post-go-live customer relationships across clinical, pharmacy, IT, and operations stakeholders.
• Drive adoption by defining outcomes tied to quality, efficiency, patient experience, and ROI.
• Identify risks and mitigate through change management and resource alignment.
• Own renewals by proving customer value with clear metrics and outcomes.
• Collaborate with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions.

Skills

Account management

Customer success

Cross-functional communication

Renewals & expansion

Job description

## About the roleABOUT LATENTLatent is the enterprise pharmacy intelligence platform. Our clinical AI streamlines prior authorizations, appeals, and 340B compliance, so patients start therapy faster and care teams spend less time on paperwork.We raised an $80M Series A led by Spark Capital and Transformation Capital, with General Catalyst, McKesson Ventures, Conviction, and Y Combinator. 60+ health systems run on Latent, including Yale New Haven, Mount Sinai, UCSF, and Ochsner. We move fast, operate with high ownership, and build products that directly improve patient care.THE ROLEAs an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You'll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems - resulting in satisfied, referenceable customers who advocate for Latent's impact. You'll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.Must be willing to work onsite from our San Francisco office - expected 3 days a week.Must be willing to travel as needed for customer engagements.WHAT YOU'LL DO- Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts- Own the post-go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures- Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI- Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment- Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities- Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes- Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues- Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions- Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-throughWHAT WE'RE LOOKING FORRequired- 5+ years of experience in Account Management, Customer Success, or a similar post-sale role- Experience supporting health systems, hospitals, or enterprise healthcare customers- Proven success driving renewals and expansion in complex, regulated environments- Strong executive presence with excellent cross-functional communication skillsPreferred- Experience with healthcare IT, AI/ML platforms, or clinical workflow tools- Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs- Experience working with multiple stakeholder personas and long sales or adoption cyclesNICE TO HAVE- Comfort pushing the pace - Latent moves quickly, and adaptability is essential- A collaborative mindset paired with clear, thoughtful communication- A proactive, ownership-driven approach to problem-solving in a high-growth environment- A strong work ethic with a commitment to quality, rigor, and attention to detailWHY JOIN LATENT- Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator- Work alongside a high-caliber team building products our healthcare partners love- Work on mission-critical problems at the intersection of AI and healthcare- Real ownership and visibility- High-impact role on a small, fast-growing teamBENEFITS- Competitive compensation, including meaningful equity- Medical, dental, and vision insurance for employee and dependents- Flexible PTO policy- Paid parental leave- Fertility and family-building stipend through CarrotApply for this role