Account Manager - Health Systems

Transformcap; San Francisco (CA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Equity

Performance-based incentives

Comprehensive health benefits

Unlimited PTO

Job summary

Transformcap is looking for an Account Manager based in San Francisco to oversee post-implementation success for health system customers. The ideal candidate will have over 5 years of experience in account management with a strong focus on health systems. Responsibilities include building relationships, driving customer adoption, and ensuring measurable outcomes. The role offers a competitive salary of $150K–$170K, with additional equity and comprehensive benefits in a hybrid work environment.

Qualifications

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role.
• Experience supporting health systems, hospitals, or enterprise healthcare customers.
• Proven success driving renewals and expansion in complex, regulated environments.

Responsibilities

• Build and maintain strong executive and operational relationships.
• Drive adoption across departments and use cases with measurable outcomes.
• Own the post-go-live customer relationship, partnering with various stakeholders.

Skills

Account Management

Customer Success

Strong executive presence

Cross-functional communication

Job description

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

GTM

Compensation

• Estimated Base Salary $150K – $170K • Offers Equity • Offers Commission

Role Overview

As an Account Manager at Latent Health, you will own the post‑implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real‑world impact.

Healthcare is fundamentally relationship‑driven. Success in this role requires building trusted, long‑term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.

This is a hybrid role based in New York City, with an expectation to be in the office three days per week.

Key Responsibilities

• Build and maintain strong executive and operational relationships that drive trust, retention, and long‑term customer advocacy across health system accounts

• Own the post–go‑live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures

• Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI

• Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment

• Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities

• Identify and advance upsell and cross‑sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes

• Partner cross‑functionally with Product, Design, Engineering, and Sales to deliver enterprise‑grade solutions and resolve complex customer issues

• Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions

• Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow‑through

Qualifications

Required

• 5+ years of experience in Account Management, Customer Success, or a similar post‑sale role

• Experience supporting health systems, hospitals, or enterprise healthcare customers

• Proven success driving renewals and expansion in complex, regulated environments

• Strong executive presence with excellent cross‑functional communication skills

Preferred

• Experience with healthcare IT, AI/ML platforms, or clinical workflow tools

• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs

• Experience working with multiple stakeholder personas and long sales or adoption cycles

What We Value

• Comfort pushing the pace — Latent moves quickly, and adaptability is essential

• A collaborative mindset paired with clear, thoughtful communication

• A proactive, ownership‑driven approach to problem‑solving in a high‑growth environment

• A strong work ethic with a commitment to quality, rigor, and attention to detail

Compensation

This role offers a base salary of $150K–$180K, plus uncapped variable compensation (20–33% of base), bringing total on‑target earnings into a competitive range. The package also includes meaningful equity and full benefits. Compensation is flexible based on experience, and we encourage candidates outside this range to apply.

Why You Should Join Us

• Backed by top‑tier investors including General Catalyst, Conviction, and Y Combinator

• Mission‑driven, high‑caliber team building products healthcare partners genuinely love

• High‑impact role on a small, fast‑growing team

• Competitive pay, performance‑based incentives, and equity

• Comprehensive health, dental, and vision benefits

• Paid parental leave and unlimited PTO

Compensation Range: $150K - $170K