Account Manager - Health Systems

Latent; New York (NY); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Base salary of $150K–$180K

Uncapped variable compensation

Meaningful equity

Full benefits

Unlimited PTO

Job summary

A leading health technology firm in New York is seeking an Account Manager to enhance post-implementation success for health system clients. You will build strong partnerships with various stakeholders, ensure adoption of solutions, and drive renewals through measurable outcomes. The ideal candidate has over 5 years of experience in Account Management, particularly within healthcare environments, and demonstrates excellence in communication and relationship management. This hybrid role requires in-office presence three days a week and offers competitive compensation and benefits.

Qualifications

• 5+ years of experience in Account Management, Customer Success, or similar.
• Experience supporting health systems or enterprise healthcare customers.
• Proven success driving renewals in complex environments.

Responsibilities

• Build strong relationships driving trust and customer advocacy.
• Own post-go-live customer relationships across various stakeholders.
• Drive adoption while tracking outcomes tied to quality and ROI.

Skills

Account Management

Customer Success

Cross-functional communication

Relationship building

Job description

Role Overview

As an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.

Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.

This is a hybrid role based in New York City, with an expectation to be in the office three days per week.

Key Responsibilities

• Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts

• Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures

• Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI

• Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment

• Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities

• Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes

• Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues

• Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions

• Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

Qualifications

Required

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role

• Experience supporting health systems, hospitals, or enterprise healthcare customers

• Proven success driving renewals and expansion in complex, regulated environments

• Strong executive presence with excellent cross-functional communication skills

Preferred

• Experience with healthcare IT, AI/ML platforms, or clinical workflow tools

• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs

• Experience working with multiple stakeholder personas and long sales or adoption cycles

What We Value

• Comfort pushing the pace — Latent moves quickly, and adaptability is essential

• A collaborative mindset paired with clear, thoughtful communication

• A proactive, ownership-driven approach to problem-solving in a high-growth environment

• A strong work ethic with a commitment to quality, rigor, and attention to detail

Compensation

This role offers a base salary of $150K–$180K, plus uncapped variable compensation (20–33% of base), bringing total on-target earnings into a competitive range. The package also includes meaningful equity and full benefits. Compensation is flexible based on experience, and we encourage candidates outside this range to apply.

Why You Should Join Us

• Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator

• Mission-driven, high-caliber team building products healthcare partners genuinely love

• High-impact role on a small, fast-growing team

• Competitive pay, performance-based incentives, and equity

• Comprehensive health, dental, and vision benefits

• Paid parental leave and unlimited PTO