Account manager for German market

XCEED; United States; Remote; USD 56,000 - 84,000; Full time

Benefits offered by this job

Unlimited paid time off

Flexible hours

Unlimited remote work

Workation

Event passes

Job summary

XCEED ищет опытного менеджера по партнерствам, который будет управлять портфелем клубов, фестивалей и площадок, обеспечивая рост GMV и активное использование всей платформы. Вы будете работать с командами Ops, Product и Support, чтобы оперативно решать проблемы и расширять сотрудничество.

Требуется опыт работы с B2B-платформами, знание немецкого и английского языков, умение работать с данными и CRM. Гибкий удаленный режим и бонусы обеспечены.

Qualifications

• Опыт в управлении аккаунтами и/или успехе клиентов в B2B-сервисах.
• Навыки продаж и удержания клиентов, развитие возможностей upsell.
• Умение работать с данными, строить dashboards и использовать CRM.

Responsibilities

• Ведете портфель партнеров: клубы, фестивали, продюсерские площадки; их результаты — ваши результаты.
• Раннее выявление рискаChurn, исправление проблем до критических ситуаций.
• Растите использование платформы: бронирование столиков, маркетинг, аналитика; сопровождение по зарезке и апселлу.
• Выстраиваете планы роста на базе данных и метрик GMV; посещаете партнеров и участвуете в мероприятиях.

Skills

Account management

Customer success

Sales

Data-driven

CRM

Tools

CRM software

Excel

Google Sheets

Job description

Описание: Xceed is the platform behind the guest lists, tickets and table bookings of the best clubs, festivals and promoters in Europe. Our Partnership Managers bring partners in. You make sure they never want to leave, and that they grow while they’re with us.

Задачи:

Own a portfolio of partners. Clubs, festivals, promoters and venue groups are your accounts, so their results are your results. Spot churn risk early, fix what’s broken before it becomes a breakup, and run renewals so they don’t come down to a last-minute discount. Turn partners who only sell tickets into partners who use the whole platform: table bookings, add-ons, marketing tools, data. Track every account’s GMV, trends and health, and bring each partner a clear plan backed by data instead of a “how’s it going?” email. Visit partners, show up at their events, and know their calendar better than their own intern does. Work with Ops, Product and Support to get problems solved fast, and bring partner feedback to the teams who build the product. Introduce new venues and promoters to the Partnership Managers, and flag the big ones that deserve strategic attention. If it isn’t in the CRM, it didn’t happen. Retention: the partners in your portfolio stay with us. GMV growth across your portfolio, against target. Upsell and product adoption: more of the platform used per partner. Renewals: on time, on good terms, and without needless discounts.

Требования:

A proven track record in account management, customer success or sales, ideally at a B2B platform that sells to venues or organisers. Or industry experience with a commercial edge: at a festival, a promoter or a booking agency, where you managed partners and grew them. A relationship person with a commercial brain: you look after clients, and you close upsells. Comfort with data. Dashboards, Excel or Sheets and a CRM don’t scare you. Knowledge of the local nightlife scene, or a fast learning curve to get there. Fluency in German and English. Calm under pressure. It’s Saturday, the doors open at midnight and something just broke. You fix it first and panic later (or never). Based in Germany. Humility and a good sense of humour. Both are required.

Условия:

A portfolio of some of the most exciting clubs, festivals and promoters in Europe. Real impact: your accounts are part of the numbers the company runs on. A team that lives and breathes nightlife. An generous monthly bonus, on top of a competitive fixed base salary. Grow your portfolio and you earn more. Unlimited paid time off. Flexible hours and unlimited remote work. Workation: work from anywhere, as long as it fits your team’s rhythm. Team-building activities and meet-and-greet events. Go Out: free passes to our partners’ events.