Account Manager Fire & Life Safety

Pye-Barker Fire & Safety, LLC; Irving (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

401K with employer match

Paid vacation and holidays

Career development

Job summary

Pye-Barker Fire & Safety is seeking an Account Manager to act as the main liaison between the branch and clients, focusing on long-term partnerships and retention. The role oversees service programs, inspections, and projects to meet client needs and regulatory requirements.

Ideal candidates will have a Bachelor's degree in Marketing, Business, or related field, plus proven skills in account growth, renewals, cross-selling, and customer-focused programs.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field preferred; equivalent account management, sales, or customer retention experience considered.
• Excellent relationship-building and customer retention skills.
• Proven ability to grow account revenue through service expansion, contract renewals, cross-selling, and customer-focused programs.
• Experience analyzing account performance, sales reports, and customer trends to identify growth opportunities.
• Strong presentation, communication, and negotiation skills.
• Ability to manage multiple client accounts and meet deadlines.
• Knowledge of fire and life safety services and related solutions.

Responsibilities

• Serve as the primary liaison between the branch and clients to maintain strong relationships.
• Drive customer retention through proactive account management and service delivery.
• Partner with operations and service teams to ensure inspections, monitoring, and service commitments are met.
• Develop and execute account retention and renewal strategies.
• Monitor budgets, profitability, and identify opportunities to expand offerings.
• Collaborate with leadership to support long-term partnership growth and client objectives.

Skills

Relationship building

Customer retention

Presentation skills

Communication

Negotiation skills

Revenue growth

Excel

PowerPoint

Education

Bachelor's degree in Marketing, Business, or Communications

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Account Manager is responsible for serving as the primary liaison between the branch and its clients, with a strong focus on building long-term partnerships and driving customer retention. The Account Manager oversees the company/client relationship, ensuring fire and life safety service programs, inspections, monitoring, and project needs are delivered effectively. This role works closely with clients to understand their operational and compliance requirements while ensuring short-term and long-term business objectives are achieved.

Responsibilities include account retention, budget oversight, renewal management, and identifying opportunities to expand service offerings and strengthen customer relationships.

Essential Duties & Responsibilities:

Serve as the primary point of contact for assigned client accounts. Build and maintain strong relationships with facility managers, property managers, business owners, and key stakeholders. Support customer retention through proactive account management and exceptional service delivery. Partner with operations and service teams to ensure inspection, testing, monitoring, and service commitments are met. Conduct regular account reviews to identify customer needs, service enhancements, and growth opportunities. Develop and execute account retention and renewal strategies. Monitor account performance, budgets, and profitability. Resolve customer concerns promptly and effectively while maintaining high customer satisfaction. Identify opportunities for additional fire protection, life safety, inspection, monitoring, and service solutions. Collaborate with branch leadership and internal teams to support customer initiatives and long-term partnership growth. Ensure client expectations, regulatory requirements, and company objectives remain aligned.

Education/Qualification:

Bachelor's degree in Marketing, Business, Communications, or related field preferred; equivalent account management, sales, or customer retention experience considered. Excellent relationship-building and customer retention skills. Proven ability to grow account revenue through service expansion, contract renewals, cross-selling, and implementation of customer-focused programs. Experience analyzing account performance, sales reports, and customer trends to identify growth opportunities. Proven ability to develop and execute strategic account plans. Strong presentation, communication, and negotiation skills. Ability to manage multiple client accounts, prioritize competing demands, and consistently meet deadlines. Driven to understand, anticipate, and exceed customer needs and expectations. Strong listening and problem-solving skills with the ability to resolve client concerns quickly and effectively. Ability to serve as the primary point of contact for assigned accounts, managing both day-to-day operational needs and long-term initiatives. Demonstrated ability to work independently while collaborating effectively with cross-functional teams. Detail-oriented with exceptional organizational and follow-up skills. Experience forecasting revenue, monitoring account performance, and managing service-related budgets. Ability to communicate and partner effectively with operations, service, installation, and leadership teams to support customer objectives. Knowledge of or ability to quickly learn fire and life safety services, including inspection, monitoring, alarm, sprinkler, suppression, and compliance-related solutions. Proficiency in Microsoft Office Suite, with advanced capabilities in Excel and PowerPoint. Fire and life safety industry experience, commercial service sales, account management, or customer retention experience preferred.

Other Duties:

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.r.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Our Commitment:

Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.

Our EEO Statement:

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

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More About Us

Since 1946, we have been an industry leader with a reputation for putting our customers and our people first. We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture - they're how we treat our customers and each other. See Our Offerings. We promise to make recommendations that are always in the best interest of our customers and provide service that’s responsive and dependable, every time. You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We’re committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.