Head of Partner Growth & Strategic Accounts

Flex group; New York (NY); Hybrid; USD 230,000 - 290,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Equity

401(k) with company match

Unlimited PTO + holidays

Parental leave

Free Flex subscription

Job summary

Flex, a NYC-headquartered FinTech, is hiring a Director of Account Management to own strategy, performance, and scaling of the function. You will lead a team of Account Managers and steward the company’s largest partnerships, driving retention and expansion across a growing book of business that represents a material share of revenue.

Reporting to the VP of Account Management, you will shape the operating model, build playbooks, and recruit leaders to scale the function, with a focus on

Qualifications

• 12–15+ years of experience in Account Management or Partner Success, with at least 5+ years managing managers.
• Proven track record of owning and growing a significant book of business in B2B, FinTech, SaaS, or related spaces.
• Strong commercial acumen and ability to define strategy and close growth opportunities post-sale.
• Experience building, scaling, and leading partner-facing organizations in high-growth environments.

Responsibilities

• Own retention and expansion strategy for mid-market and enterprise accounts, including renewals and upsells.
• Lead the most strategic partnerships and set standards for partner engagement.
• Define account planning frameworks and ensure scalable execution across the team.
• Partner with Sales to align on strategy and deliver a consistent partner experience.
• Build and develop a multi-layered team including managers, with clear performance expectations.

Skills

Account Management Leadership

Partner Relationships

Strategic Planning

Team Scaling

Executive Stakeholder Management

Tools

Salesforce

Job description

Flex, a NYC-headquartered FinTech, is hiring a Director of Account Management to own strategy, performance, and scaling of the function. You will lead a team of Account Managers and steward the company’s largest partnerships, driving retention and expansion across a growing book of business that represents a material share of revenue.

Reporting to the VP of Account Management, you will shape the operating model, build playbooks, and recruit leaders to scale the function, with a focus on