Account Manager / Facilities Solutions Manager

City-Wide-Facility-Solutions

Morristown (TN)

On-site

USD 50,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision

PTO

401K plan with company match

Team building activities

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to manage and grow a defined portfolio of commercial client accounts. This field-based role focuses on retaining janitorial clients and growing revenue through additional City Wide solutions.

You will spend time at client facilities building relationships, inspecting service quality, and coordinating contractors to ensure issues are resolved and expectations are met.

Qualifications

3+ years of experience in B2B account management, operations, or facility services.
Proven ability to retain and grow client relationships.
Strong relationship-building, customer-service, and problem-solving skills.
Excellent follow-through, organization, and attention to detail.
Comfortable discussing pricing, service performance, and opportunities with clients.
Proficiency with Microsoft Office and CRM systems.
Valid driver’s license and willingness to travel the territory.
Experience in commercial cleaning or facility management preferred.

Responsibilities

Own the day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients.
Build relationships with client decision-makers, maintain communication, and conduct regular visits.
Conduct quality-control inspections and coordinate corrective action with contractors.
Manage Independent Contractor performance, pricing, and coverage.
Lead new-account starts by coordinating contractors, schedules, and expectations.
Build recurring and project-based revenue and be the trusted resource for facility-maintenance needs.
Retain, grow, and optimize overall portfolio performance.

Skills

B2B account management

Operations

Territory management

Client relationships

Sales & growth

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

Territory: East Knoxville to the Tri-Cities
Reports to: Director of Operations
Compensation: $50,000–$55,000 base salary + uncapped commission
Expected First-Year Earnings: $85,000–$100,000

The Opportunity

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) to manage and grow a defined portfolio of commercial client accounts.

This is a field-based account management and operations role with two primary objectives:

Retain existing janitorial clients by delivering excellent service and strong client relationships

Grow revenue by identifying, selling, and managing additional City Wide facility solutions

You will operate your portfolio much like your own book of business. You will spend much of your time at client facilities building relationships, inspecting service quality, resolving issues, managing service providers, identifying additional needs, and ensuring City Wide consistently delivers on its commitments.

Your income grows with your results through uncapped commission tied directly to account retention and growth. High-performing FSMs may also have opportunities to advance into broader operational leadership, including Director of Operations.

What You Can Expect

$50,000–$55,000 guaranteed base salary
Uncapped commission tied to account retention and growth
Expected first-year total earnings of $85,000–$100,000
A defined client portfolio with meaningful autonomy and accountability
National brand and established local operational support
CRM, billing, accounting, contractor, and administrative support
Opportunity to build long-term client relationships rather than focus primarily on cold prospecting
Career-development opportunities for high-performing managers

Client Relationships & Retention

Own the day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients, with primary responsibility for client satisfaction and retention.
Build strong relationships with client decision-makers, understand expectations, maintain consistent communication, and conduct regular client visits.
Conduct quality-control inspections, identify deficiencies, coordinate corrective action with Independent Contractors and Night Managers, and verify issues are resolved.
Manage Independent Contractor performance, including service quality, compliance, coverage, pricing within company guidelines, and replacement when necessary.
Help lead successful new-account starts by coordinating contractors, supplies, access, service schedules, client expectations, and follow-up inspections.
Maintain accurate client information, inspections, service issues, and follow-up activity in City Wide’s CRM.
Proactively identify and resolve service concerns before they put the client relationship at risk.

Portfolio Growth

Grow revenue within your existing client portfolio by identifying facility needs and introducing additional City Wide facility solutions and Other Services.
Develop a strong understanding of each client’s facility to identify opportunities for services such as floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking lot services, and other facility-maintenance solutions.
Manage the sales process for additional services, including identifying the opportunity, developing the solution, coordinating pricing within company guidelines, presenting the service to the client, and closing the opportunity.
Manage the execution of sold services by coordinating vendors or Independent Contractors, schedules, client expectations, quality control, and follow-up.
Build recurring and project-based revenue by becoming the client’s trusted resource for facility-maintenance needs beyond janitorial service.
Take ownership of the retention, revenue growth, and overall performance of your assigned portfolio.

How Success Is Measured

Client retention
Portfolio revenue growth
Other Services and additional-service revenue
Client satisfaction
Client visits and quality-control inspections
Independent Contractor performance and service stability
Successful new-account starts
Timely follow-through and accurate CRM documentation

Field & Schedule Expectations

This is a field-based position requiring frequent travel to commercial client locations throughout East Knoxville and the Tri-Cities.

Most work occurs during normal business hours; however, occasional early‑morning, evening, or weekend work may be required for new-account starts, service issues, client needs, and special projects.

Our Values

Our team operates around five core values:

Genuine. Customer Driven. Responsive. Adaptable. Tenacious.

Our Mission

Glorify God by creating a Ripple Effect by positively impacting the people and communities we serve.

Ready to Own a Portfolio?

We are looking for someone who wants more than a traditional account-management position.

If you want responsibility for a portfolio you can retain, improve, and grow—and want your compensation to increase as your results increase,we want to talk with you.

What We’re Looking For

3+ years of experience in B2B account management, operations, territory management, facility services, or another service-based industry
Demonstrated success retaining and growing business-to-business client relationships
Strong relationship-building, customer-service, and problem-solving skills
Excellent follow-through, organization, and attention to detail
Ability to manage multiple clients, priorities, deadlines, and service issues
Strong verbal and written communication skills
Comfortable discussing pricing, service performance, and business opportunities with clients and service providers
Proficiency with Microsoft Office and CRM systems
High school diploma or equivalent required; bachelor’s degree preferred
Valid driver’s license, reliable transportation, and willingness/ ability to drive throughout the assigned territory
Experience in commercial cleaning, facility management, route-based services, outsourced services, or managing subcontracted service providers is strongly preferred but not required
$50,000–$55,000 guaranteed base salary
Uncapped commission tied to account retention and growth
Expected first-year total earnings of $85,000–$100,000