Account Manager / Facilities Solutions Manager

City Wide; Knoxville, Northern (TN, KY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO

401K

Team building activities

Job summary

City Wide Facility Solutions in Knoxville seeks a Facility Solutions Manager to manage and grow a defined portfolio of commercial client accounts. This field-based role focuses on client retention and revenue growth through service excellence and upselling City Wide solutions.

You will travel to client sites, build relationships, inspect service quality, coordinate contractors, and ensure we deliver on commitments.

Qualifications

• 3+ years of B2B account management or operations experience.
• Proven ability to retain and grow B2B client relationships.
• Strong communication, problem-solving, and organizational skills.
• Willing to travel to East Knoxville and Tri-Cities as required.

Responsibilities

• Own day-to-day client relationships and service performance.
• Retain clients through service excellence and regular visits.
• Identify, upsell, and manage additional City Wide facility solutions.
• Coordinate contractors, schedules, and inspections; ensure quality control.
• Maintain CRM data and report on portfolio performance.

Skills

B2B account management

Relationship building

Operations management

Facility services

Upselling & cross-selling

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

MS Office

Job description

Territory: East Knoxville to the Tri-Cities
Reports to: Director of Operations
Compensation: $50,000–$55,000 base salary + uncapped commission
Expected First-Year Earnings: $85,000–$100,000

The Opportunity

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) to manage and grow a defined portfolio of commercial client accounts.

This is a field-based account management and operations role with two primary objectives:

• Retain existing janitorial clients by delivering excellent service and strong client relationships
• Grow revenue by identifying, selling, and managing additional City Wide facility solutions

You will operate your portfolio much like your own book of business. You will spend much of your time at client facilities building relationships, inspecting service quality, resolving issues, managing service providers, identifying additional needs, and ensuring City Wide consistently delivers on its commitments.

Your income grows with your results through uncapped commission tied directly to account retention and growth. High-performing FSMs may also have opportunities to advance into broader operational leadership, including Director of Operations.

What You Can Expect

• $50,000–$55,000 guaranteed base salary
• Uncapped commission tied to account retention and growth
• Expected first-year total earnings of $85,000–$100,000
• A defined client portfolio with meaningful autonomy and accountability
• National brand and established local operational support
• CRM, billing, accounting, contractor, and administrative support
• Opportunity to build long-term client relationships rather than focus primarily on cold prospecting
• Career-development opportunities for high-performing managers

What You’ll Own

Client Relationships & Retention

• Own the day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients, with primary responsibility for client satisfaction and retention.
• Build strong relationships with client decision-makers, understand expectations, maintain consistent communication, and conduct regular client visits.
• Conduct quality-control inspections, identify deficiencies, coordinate corrective action with Independent Contractors and Night Managers, and verify issues are resolved.
• Manage Independent Contractor performance, including service quality, compliance, coverage, pricing within company guidelines, and replacement when necessary.
• Help lead successful new-account starts by coordinating contractors, supplies, access, service schedules, client expectations, and follow-up inspections.
• Maintain accurate client information, inspections, service issues, and follow-up activity in City Wide’s CRM.
• Proactively identify and resolve service concerns before they put the client relationship at risk.

Portfolio Growth

• Grow revenue within your existing client portfolio by identifying facility needs and introducing additional City Wide facility solutions and Other Services.
• Develop a strong understanding of each client’s facility to identify opportunities for services such as floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking lot services, and other facility-maintenance solutions.
• Manage the sales process for additional services, including identifying the opportunity, developing the solution, coordinating pricing within company guidelines, presenting the service to the client, and closing the opportunity.
• Manage the execution of sold services by coordinating vendors or Independent Contractors, schedules, client expectations, quality control, and follow-up.
• Build recurring and project-based revenue by becoming the client’s trusted resource for facility-maintenance needs beyond janitorial service.
• Take ownership of the retention, revenue growth, and overall performance of your assigned portfolio.

How Success Is Measured

Success in this role is measured through clear business results, including:

• Client retention
• Portfolio revenue growth
• Other Services and additional-service revenue
• Client satisfaction
• Client visits and quality-control inspections
• Independent Contractor performance and service stability
• Successful new-account starts
• Timely follow-through and accurate CRM documentation

Field & Schedule Expectations

This is a field-based position requiring frequent travel to commercial client locations throughout East Knoxville and the Tri-Cities.

Most work occurs during normal business hours; however, occasional early-morning, evening, or weekend work may be required for new-account starts, service issues, client needs, and special projects.

Our Values

Our team operates around five core values:

Genuine. Customer Driven. Responsive. Adaptable. Tenacious.

Our Mission

Glorify God by creating a Ripple Effect by positively impacting the people and communities we serve.

Ready to Own a Portfolio?

We are looking for someone who wants more than a traditional account-management position.

retain, improve, and grow—and want your compensation to increase as your results increase,we want to talk with you.

What We’re Looking For

• 3+ years of experience in B2B account management, operations, territory management, facility services, or another service-based industry
• Demonstrated success retaining and growing business-to-business client relationships
• Strong relationship-building, customer-service, and problem-solving skills
• Excellent follow-through, organization, and attention to detail
• Ability to manage multiple clients, priorities, deadlines, and service issues
• Strong verbal and written communication skills
• Comfortable discussing pricing, service performance, and business opportunities with clients and service providers
• Proficiency with Microsoft Office and CRM systems
• High school diploma or equivalent required; bachelor’s degree preferred
• Valid driver’s license, reliable transportation, and willingness/ ability to drive throughout the assigned territory
• Experience in commercial cleaning, facility management, route-based services, outsourced services, or managing subcontracted service providers is strongly preferred but not required

• $50,000–$55,000 guaranteed base salary
• Uncapped commission tied to account retention and growth
• Expected first-year total earnings of $85,000–$100,000
• Medical/Dental/Vision and supplemental benefits available after introductory period
• PTO
• 401K plan with company match
• Team building activities