Account Manager / Facilities Solutions Manager

City Wide Facility Solutions; Bristol (VA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with company match

PTO

Team building activities

Job summary

City Wide Facility Solutions is seeking an experienced account manager to own a commercial janitorial portfolio in East Knoxville and the Tri-Cities, with autonomy and accountability.

You will build relationships with client decision-makers, conduct visits, supervise contractors, grow revenue through additional services, and maintain CRM records; the role includes field travel and performance-based rewards.

Qualifications

• 3+ years of experience in B2B account management or related field.
• Proven success retaining and growing client relationships.
• Strong relationship-building and customer-service skills.
• Experience with CRM systems and basic data management.
• Ability to manage multiple clients, priorities, and timelines.

Responsibilities

• Own day-to-day relationship and service performance for an assigned portfolio of commercial clients.
• Build strong relationships with client decision-makers and conduct regular visits.
• Conduct quality-control inspections and coordinate corrective actions with contractors.
• Manage contractor performance and pricing within guidelines.
• Develop opportunities for additional services and revenue growth.
• Maintain accurate client information and CRM activity.

Skills

Client relationship building

B2B account management

Problem-solving

Communication

Organization

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

Territory: East Knoxville to the Tri-Cities
Reports to: Director of Operations
Compensation: $50,000–$55,000 base salary + uncapped commission
Expected First-Year Earnings: $85,000–$100,000The Opportunity

What You Can Expect

• $50,000–$55,000 guaranteed base salary
• Uncapped commission tied to account retention and growth
• Expected first-year total earnings of $85,000–$100,000
• A defined client portfolio with meaningful autonomy and accountability
• National brand and established local operational support
• CRM, billing, accounting, contractor, and administrative support
• Opportunity to build long-term client relationships rather than focus primarily on cold prospecting
• Career-development opportunities for high-performing managers

What You’ll OwnClient Relationships & Retention

• Own the day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients, with primary responsibility for client satisfaction and retention.
• Build strong relationships with client decision-makers, understand expectations, maintain consistent communication, and conduct regular client visits.
• Conduct quality-control inspections, identify deficiencies, coordinate corrective action with Independent Contractors and Night Managers, and verify issues are resolved.
• Manage Independent Contractor performance, including service quality, compliance, coverage, pricing within company guidelines, and replacement when necessary.
• Help leading successful new-account starts by coordinating contractors, supplies, access, service schedules, client expectations, and follow-up inspections.
• Maintain accurate client information, inspections, service issues, and follow-up activity in City Wide’s CRM.
• Proactively identify and resolve service concerns before they put the client relationship at risk.

Portfolio Growth

• Grow revenue within your existing client portfolio by identifying facility needs and introducing additional City Wide facility solutions and Other Services.
• Develop a strong understanding of each client’s facility to identify opportunities for services such as floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking lot services, and other facility-maintenance solutions.
• Manage the sales process for additional services, including identifying the opportunity, developing the solution, coordinating pricing within company guidelines, presenting the service to the client, and closing the opportunity.
• Manage the execution of sold services by coordinating vendors or Independent Contractors, schedules, client expectations, quality control, and follow-up.
• Build recurring and project-based revenue by becoming the client’s trusted resource for facility-maintenance needs beyond janitorial service.
• Take ownership of the retention, revenue growth, and overall performance of your assigned portfolio.

How Success Is Measured

• Client retention
• Portfolio revenue growth
• Other Services and additional-service revenue
• Client satisfaction
• Client visits and quality-control inspections
• Independent Contractor performance and service stability
• Successful new-account starts
• Timely follow-through and accurate CRM documentation

Field & Schedule Expectations

This is a field-based position requiring frequent travel to commercial client locations throughout East Knoxville and the Tri-Cities.

Most work occurs during normal business hours; however, occasional early-morning, evening, or weekend work may be required for new-account starts, service issues, client needs, and special projects.

Our Values

Our team operates around five core values:

Genuine. Customer Driven. Responsive. Adaptable. Tenacious.

Our Mission

Glorify God by creating a Ripple Effect by positively impacting the people and communities we serve.

Ready to Own a Portfolio?

We are looking for someone who wants more than a traditional account-management position.

If you want responsibility for a portfolio you can retain, improve, and grow—and want your compensation to increase as your results increase we want to talk with you.

What We’re Looking For

• 3+ years of experience in B2B account management, operations, territory management, facility services, or another service-based industry
• Demonstrated success retaining and growing business-to-business client relationships
• Strong relationship-building, customer-service, and problem-solving skills
• Excellent follow-through, organization, and attention to detail
• Ability to manage multiple clients, priorities, deadlines, and service issues
• Strong verbal and written communication skills
• Comfortable discussing pricing, service performance, and business opportunities with clients and service providers
• Proficiency with Microsoft Office and CRM systems
• High school diploma or equivalent required; bachelor’s degree preferred
• Valid driver’s license, reliable transportation, and willingness/ ability to drive throughout the assigned territory
• Experience in commercial cleaning, facility management, route-based services, outsourced services, or managing subcontracted service providers is strongly preferred but not required
• $50,000–$55,000 guaranteed base salary
• Uncapped commission tied to account retention and growth
• Expected first-year total earnings of $85,000–$100,000

Medical/Dental/Vision and supplemental benefits available after introductory period

PTO

401K plan with company match

Team building activities