Account Manager (EZ Facility)

Jonas Software; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a dedicated Account Manager to enhance customer partnerships and satisfaction. In this remote role, you will engage with clients through various communication channels, ensuring they derive maximum value from the services provided. Your expertise in account management, combined with strong communication skills, will be essential in nurturing relationships and driving retention. Join a collaborative team that values your insights and empowers you to make a meaningful impact in the sports and fitness sector. If you're passionate about helping businesses thrive, this is the perfect opportunity for you.

Qualifications

• Mindestens zwei Jahre Erfahrung im Account Management oder Kundenservice.
• Erfahrung im SaaS-Account-Management bevorzugt.

Responsibilities

• Entwicklung und Aktualisierung individueller Account-Strategien.
• Aufbau einer vertrauensvollen Beziehung zu jedem zugewiesenen Kunden.

Skills

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Verhandlungsfähigkeiten

Kundenorientierung

Education

Bachelorabschluss oder gleichwertige Erfahrung

Tools

Salesforce

Job description

Job Description:

Account Manager

EZFacility

REMOTE USA

COMPANY

Since 2003, EZFacility, a division of Jonas Software, has been a leader in scheduling, management, and membership solutions for sports, health, and fitness facilities around the world. Our software-as-a-service (SaaS) offerings enable companies to simplify and streamline their operations, improve the efficiency of their staff, and increase their bottom line.

EZFacility is headquartered on Froehlich Farm Blvd in Woodbury, New York, and we have sales and support offices in Canada, England, Holland, and Australia. Our goal is to be recognized by customers and respective industry stakeholders as a trusted provider of "software for life" in the areas of technology, product innovation, quality, and customer service for sports, health, and fitness facilities.

HOW WE WORK
We like operating at full throttle in a collaborative group of both startup veterans and novices who debate the right way to do things and are empowered to take smart risks, find brilliant solutions, and build things that better the well-being of our customers and theirs.

WHAT YOU’LL DO
An Account Manager is building and working with an assigned book of business, focusing on building strong customer partnerships, and increasing retention and customer satisfaction. This position involves a high degree of interaction over the phone, email and chat - so strong communication skills are a must.

• Develop and update individual account strategies for accomplishment of relationship, revenue, and renewal goals.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Initiate regular communication with key corporate decision makers through a consultative sales process to maximize service and to add value to the relationship.
• Act in a consultative manner and properly utilize internal resources to ensure clients optimize their performance using EZFacility’s services.
• Responsible for placing outbound calls to assigned book of business to develop, prepare and nurture customers for advocacy.
• Write professional responses to customer e-mails and chat using proper grammar, spelling, and punctuation. Use prewritten templates, when appropriate.
• Uncover hidden customer resistance and overcome any objection. Assess technical issues and identify solutions. Manage account escalations.
• Help own the success of every customer partnering with Customer Service. Be responsive to every customer inquiry.
• Educate and coach customers on best practices for using EZFacility’s software.
• Ensure 100% account retention – no cancellations.

WHO YOU ARE

You care about helping small business owners reach their dreams. You sweat the details of their issues and truly care about the customer experience. You’re a terrific listener, a diplomatic negotiator, and a discerning communicator. You see what needs to be done and you're motivated to do it without direction while looking for opportunities to share ideas and pitch in on others’ projects.

• Bachelor’s degree or equivalent experience in account management, customer success, business development, or related field
• At least two years of account management or customer success experience
• SaaS account management experience preferred
• Strong understanding of Salesforce processes and management.
• Experience in the sports and fitness software industry a plus

HOW YOU’LL DO IT

• Excellent organizational, analytical, and problem-solving skills.
• Process oriented and focused on creating an efficient and effective workplace.
• Team player with solid communication and presentation skills.
• Be outcome focused.

Business Unit: EZ Facility- USA

Scheduled Weekly Hours: 40

Number of Openings Available: 2

Worker Type: Regular