Account Manager – Engineered Resins

Jobtailor; Missouri; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a seasoned account management professional to engage customers through visits, calls, and virtual meetings while building long-lasting relationships. You will drive retention, identify opportunities, and work closely with R&D, operations, and sales to tailor material solutions.

The role emphasizes achieving KPIs, providing technical guidance, and coordinating with internal teams to ensure customer success in a dynamic plastics environment.

Qualifications

• Bachelor’s degree in Materials or Plastics Engineering or related engineering field.
• 5+ years of experience in account management, business development, inside sales or technical sales in plastics, polymer, compounding or manufacturing.
• Experience with CRM tools and managing a high volume of accounts is preferred.

Responsibilities

• Engage customers via in person visits, phone, email, and virtual meetings to maintain active relationships.
• Develop strong relationships to achieve long-term retention and satisfaction.
• Meet commercial KPIs including volume growth, pricing actions, and on-time payments.
• Provide technical guidance and material recommendations based on customer needs.
• Collaborate with sales, marketing, R&D, and operations to resolve issues and optimize experiences.

Skills

Account management

Business Development

Inside Sales

Technical Sales

CRM software

Education

Bachelor’s degree in Materials or Plastics Engineering

Tools

CRM tools

Job description

Responsibilities

• Engage customers via in person visits, phone, email, and virtual meetings to maintain active relationships.
• Develop "high, wide and deep" relationships with customers.
• Meet commercial KPIs not limited to volume growth, pricing actions, on time payments.
• Build trust and rapport to drive long-term retention and satisfaction.
• Recommend solutions and product options based on customer needs and feedback.
• Collaborate with sales and marketing teams to follow up on leads and campaigns.
• Support account activities, manage CRM data, and ensure timely responses to inquiries.
• Identify sales opportunities through day-to-day interactions.
• Coordinate with internal stakeholders to resolve issues and enhance customer experience.
• Provide technical guidance and material recommendations based on customer application requirements.
• Support customers in material selection, processing optimization, and performance troubleshooting.
• Translate technical customer needs into internal development or formulation direction.
• Collaborate closely with R&D, technical service, and operations teams within the organization.

Requirements

• Bachelor’s degree in Materials or Plastics Engineering or a related Engineering discipline required.
• 5+ years of experience in account management, Business Development, Inside Sales or Technical Sales within a plastics, polymer, compounding or manufacturing environment preferably within large resin producers.
• Experience with CRM tools and managing a high volume of accounts is preferred.