Account Manager - East Coast

TT Exchange Rates; Chicago, Northern (IL, KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Parental leave

401(k) with match

Paid time off

Holidays

Engagement programs

Döhler Academy

Supportive culture

Meaningful impact

Growth opportunities

Job summary

Döhler is seeking a Key Account Manager for Non-Alc Beverage on the East Coast. This remote role focuses on maintaining and expanding relationships with mid to large customers, driving revenue, margin, and strategic objectives across Döhler's product range.

You will lead account planning, coordinate with cross-functional teams, and develop growth initiatives while traveling to support key accounts up to 50%. Ideal candidates reside east of the Mississippi and have CRM experience.

Qualifications

• College degree with 5+ years in food/beverage and/or ingredients.
• Willing to travel 25–50% as required.
• Experience using a CRM system to manage accounts.

Responsibilities

• Maintain and grow relationships with mid to large customers to meet revenue targets.
• Lead the account planning cycle and ensure customer needs are met.
• Develop and implement growth initiatives with customers and coordinate with internal teams.
• Use CRM tools to track projects, forecasts, and progress with customers.
• Execute annual sales planning and align with business-unit objectives.
• Collaborate with cross-functional teams to achieve company and customer goals.
• Respond promptly to customer requests and manage opportunities across accounts.

Skills

Relationship management

Strategic sales planning

Communication skills

Travel availability

Education

Bachelor's degree

Tools

CRM software

Job description

The Key Account Manager, Non-Alc Beverage East Coast maintains and expands relationships with mid to large customers. Assigned to multiple customers, the Key Account Manager is responsible for achieving Revenue, Margin, and assigned strategic account objectives. The Key Account Manager represents the entire range of company products and services to assigned customers. Leading the customer account planning cycle and ensuring customers' needs and expectations are met by the company. Develops unique ways to grow the business with customers and provide solutions to management in the face of challenges. This is a remote role with the ideal candidate residing east of the Mississippi.

Your Responsibilities:

• Create, Maintain, and Grow customer relationships to ensure attainment of company goals.
• Work with Beverage Customers to add value and innovate their portfolios using Doehler Ingredients & Ingredient Systems.
• Use company CRM tools to ensure visibility on projects and customers internally.
• Execute the annual sales planning process and maintain customer forecasts.
• Develop and implement sales initiatives that successfully execute business unit initiatives.
• Support assigned customers in the best possible way by establishing professional relationship management with the respective decision-makers and influencers inside each customer.
• Proactively and continuously evaluate, coordinate, and validate customer requirements in order to enhance customer loyalty and increase customer value.
• Work closely with internal Cross-Functional team members to ensure alignment on company and customer goals.
• Implement the operative targets (e.g. portfolio business, new business, competitor share, new business fields) for the area of responsibility, taking long-term strategic corporate targets into account, creating account development plans for defined customers, executing against them and updating them regularly.
• Attain the sales, volume and profit targets as well as introduce suitable measures to counteract potential and actual deviations in consultation with sales leadership.
• Manage all customer opportunities and keep all cross functional team members on track to deliver all needed info and deliverables to meet customer expectations.
• Ensure that any customer requests are managed through the organization appropriately and responded to in a timely and accurate way.

Your Profile:

• College degree with a minimum of 5 years of experience in the food and beverage and/or ingredient ustry
• Travel as required, estimated at 25% - 50%
• Preferred skills with a CRM system

We offer:

• Comprehensive Health Coverage – Medical, Dental, and Vision Plans to support you and your family
• Paid Parental Leave –Maternity and Paternity Leave so you can focus on what matters most
• 401(k) Retirement Plan with Employer Match – Plan for your future with company-supported retirement savings
• Paid Time Off – Enjoy a healthy work-life balance with PTO and 11 Paid Holidays
• Employee Engagement – Join our Engagement Team for fun events, volunteer opportunities, and ways to connect with colleagues across the company
• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs
• Supportive Culture – Friendly and informal atmosphere, family-owned, flat hierarchies, open communication, and helpful colleagues
• Meaningful Impact – Be an integral part of our business success and help shape the future of nutrition
• Empowerment – Unleash your full potential with opportunities to grow, lead, and make a real difference