Inside Sales Support Specialist

DöhlerGroup; Princeton (NJ); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Parental leave

401(k) retirement plan

Paid time off

Döhler Academy

Engagement opportunities

Job summary

DöhlerGroup in Princeton, NJ is seeking an Inside Sales Support Specialist to be the key contact for Account Managers, helping manage the full sales cycle and coordinating internal departments.

You will handle quotes, orders, data management, and customer master updates, ensuring smooth communication and support across lead-to-order processes. This onsite role offers growth within a dynamic team.

Qualifications

• College Degree.
• 2 - 5 years of experience in sales operations or sales support, ideally within the Food & Beverage, or ingredient industry.
• SAP knowledge preferred
• Excellent communication skills with the ability to communicate to all levels
• Demonstrated problem solving and analytical capability
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives

Responsibilities

• Processing sample requests in a timely and accurate manner
• Preparing quotations, contracts and price agreements quickly in collaboration with Pricing Team and Account Managers
• Keeping system tracking up to date with all relevant data inputs
• Continuously updating customer master data
• Ensuring an optimum exchange of information within the division and with the interfaces
• Supporting Sales and customers during entire Lead-to-Order process, including Opportunity management Requests for Information (RFI)
• Fulfilling administrative tasks to support Account Managers, including Forecast entry and New Product set ups
• Proactively managing any customer overdues.

Skills

Sales operations experience

SAP knowledge

Communication skills

Problem solving

Analytical thinking

Education

College Degree

Job description

Our Inside Sales Support Specialist is the key point of contact for our Account Managers to support both new and existing customers. This position plays a vital role in delivering exceptional service that builds trust and long-term relationships. Working in close collaboration with Account Managers, you’ll help manage the entire sales cycle and coordination of internal departments. This role blends customer and internal interactions, ensuring smooth operations through accurate quoting, order processing, project flow and data management. If you’re detail-oriented, tech-savvy, and passionate about supporting sales success, this is a great opportunity to grow within a dynamic team. This is a full-time, onsite role based in our Princeton, NJ office and does not require any business travel.

Your Role

• Processing sample requests in a timely and accurate manner
• Preparing quotations, contracts and price agreements quickly in collaboration with Pricing Team and Account Managers
• Keeping system tracking up to date with all relevant data inputs
• Continuously updating customer master data.
• Ensuring an optimum exchange of information within the division and with the interfaces.
• Supporting Sales and customers during entire Lead-to-Order process, including Opportunity management Requests for Information (RFI).
• Fulfilling administrative tasks to support Account Managers, including Forecast entry and New Product set ups.
• Proactively managing any customer overdues.

Salary Range - $75,000 – 90,000

The compensation range provided reflects the expected base compensation only and does not include potential bonuses, incentive plans, or benefits. An individual’s final compensation offer will be based on a variety of factors, including but not limited to education level, relevant experience, training, and geographic location.

Your Profile

• College Degree
• 2 - 5 years of experience in sales operations or sales support, ideally within the Food & Beverage, or ingredient industry
• SAP knowledge preferred
• Excellent communication skills with the ability to communicate to all levels
• Demonstrated problem solving and analytical capability
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives

We Offer

• Comprehensive Health Coverage – Medical, Dental, and Vision Plans to support you and your family
• Paid Parental Leave –Maternity and Paternity Leave so you can focus on what matters most
• 401(k) Retirement Plan – Plan for your future with company-supported retirement savings
• Paid Time Off – Enjoy a healthy work-life balance with PTO and 11 Paid Holidays
• Employee Engagement – Join our Engagement Team for fun events, volunteer opportunities, and ways to connect with colleagues across the company
• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs
• Supportive Culture – Friendly and informal atmosphere, family-owned private company, flat hierarchies, open communication, and helpful colleagues
• Meaningful Impact – Be an integral part of our business success and help shape the future of nutrition
• Empowerment – Unleash your full potential with opportunities to grow, lead, and make a real difference