Solutions Engineer Remote - United States

Algolia, Inc.; Northern (KY); Hybrid; USD 150,000 - 194,000; Full time

Job summary

Algolia is seeking a Solutions Engineer to join our go-to-market team. You will lead the technical pre-sales relationship, work with Account Executives, demonstrate the product and architecture, and craft creative, consultative solutions.

The ideal candidate enjoys conversations with engineers, product managers, and CTOs, and can translate technical concepts into business value for diverse buyers. You will advocate for customer interests across Product and Engineering teams and contribute to

Qualifications

• 2+ years in a customer-facing technical role (SE, SA, consultant, PM).
• Bilingual fluency in Portuguese (Spanish: nice to have).
• Experience with Backend languages: Java, Ruby, Go, Node, Python, Swift/Objective-C.
• Excellent oral and written communication; strong organizational skills.

Responsibilities

• Work with Sales Teams and prospects on evaluation and adoption of Algolia solutions.
• Understand customer goals and how Algolia can address them.
• Assist in technical discovery, technical demos, POC, and RFP responses.
• Leverage Algolia ecosystem tools to validate technical and functional fit.
• Distill customer needs and product feedback to Product and Engineering teams.
• Keep skills updated and contribute to thought leadership in Search and Discovery.
• Coordinate with Solution Architects and Customer Success for smooth post-sale onboarding.

Skills

Customer-facing experience

Portuguese language proficiency

Backend development languages

Strong communication skills

Job description

Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms. The Algolia platform turns a company's products, content, and business rules into data that humans, applications and AI agents can act upon. The result is trusted customer experiences with stronger conversions for measurable business impact.

The Solutions Engineer is a critical part of the go-to-market team, working closely with the sales and solutions organizations, playing a major role in the revenue attainment of the company and the adoption and best practices of our customers.

The Algolia Solutions Engineer is responsible for delivering the technical win and product fit on opportunities and accounts. They lead the technical pre-sales relationship, work closely with Account Executives, demonstrate the product and architecture, overcome objections, and offer creative and consultative solutions.

The Algolia Solution Engineer is both a highly technical product expert and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CTO or developing a prototype with the API in communication with customer software engineers.

The ideal candidate gets excited talking to engineers, product managers, and CTOs, and also knows how to distill technical concepts to business value for all types of buyers.

The SE also is an important advocate for customer interests towards product development interfacing with R&D, creating compelling technical content, enabling other groups, and working on cross-company initiatives.

Our priorities are determined by a single question: what will help our customers be more successful with Algolia?

Your Role Will Consist Of

• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand customer goals and how Algolia’s solution can address those needs.
• Assist in the Sales process including technical discovery, technical demo, Proof of Concept (POC), RFP responses.
• Leverage the tools, frameworks, and partners of the Algolia ecosystem to validate technical and functional fit.
• Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process in order to ensure highly successful onboarding

You Might Be A Fit If You Have

• 2+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
• Bilingual fluency in Portuguese (Spanish: nice to have skill set)
• Previous software development experience in one or more of the following areas:
• Back-End: Java, Ruby, Go, Node, Python, Swift/Objective-C
• Experience with data formats and data transformation
• Great oral and written communication skills
• Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Obsessed with Solving Customer Problems
• Experience at our current stage and beyond ($150-300M+ ARR range, high growth, lots of change and building internal infrastructure)

Nice To Have

• A background in the search industry or e-commerce
• Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, Commercetools and alike
• Knowledge in Analytics, SEO

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

On-Target Earnings Pay Range

$149,500 - $193,500 USD

Flexible Workplace Strategy

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

We’re Looking for Someone Who Can Live Our Values

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.