Account Manager: Drive Growth & White-Glove Service

Rent A Center; Wilkes-Barre (Luzerne County); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Health insurance

401(k) with company match

Health Savings Accounts

Job summary

Rent-A-Center is seeking an Account Manager in Wilkes-Barre, PA, to manage rental accounts, deliver exceptional service, and drive sales by securing new rental agreements through in-store, phone, and on-site interactions.

The role involves handling deliveries, pickups, and maintaining showroom standards while following safety and operational guidelines. A high school diploma and a valid driver’s license are required, with full-time hours Monday–Saturday.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager in Wilkes-Barre, PA, to manage rental accounts, deliver exceptional service, and drive sales by securing new rental agreements through in-store, phone, and on-site interactions.

The role involves handling deliveries, pickups, and maintaining showroom standards while following safety and operational guidelines. A high school diploma and a valid driver’s license are required, with full-time hours Monday–Saturday.