Account Manager, Data and Analytics

Firewood Marketing, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital marketing agency is seeking an Account Manager for their Data & Analytics team. In this role, you'll manage client relationships, deliver data insights, and lead analytics projects to ensure clients achieve significant returns on their investments. Ideal candidates have proven experience in client management and a strong understanding of digital analytics platforms.

Benefits

Comprehensive training and ongoing development

Flexible working hours

Collaboration with cross-functional teams

Qualifications

• 3+ years of experience in client services or account management.
• Familiarity with digital analytics platforms preferred.
• Excellent analytical and problem-solving skills.

Responsibilities

• Develop and maintain client relationships.
• Lead planning and delivery of data projects.
• Drive insights and deliver business value through data.

Skills

Client Relationship Management

Data Analysis

Project Management

Budget Management

Problem Solving

Education

Bachelor’s degree in Business/Commerce, Computer Science, or related field

Certifications in Google Analytics or Adobe Analytics

Job description

Account Manager, Data and Analytics • Melbourne Australia

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers ).

The Opportunity

Passionate about data and its power to transform businesses? Monks is seeking a driven Account Manager to join our award-winning Data & Analytics team. In this role, you'll partner with enterprise clients, leading data engagements that unlock value and drive measurable results. As the Account Manager you will own relationships with stakeholders and various client-side departments to oversee design, development, and utilisation of digital analytics platforms like Google Analytics or Adobe Analytics. You will be responsible for ensuring clients see value from their investments in data and analytics, and coordinating implementation across a range of resources to successfully deliver analytics initiatives.

We provide comprehensive training and ongoing development for this role.

Responsibilities include:

Client Relationship Management

• Develop and maintain strong relationships with key client stakeholders, acting as a trusted advisor and exceeding their expectations.
• Proactively identify and address client challenges, leveraging data and analytics to provide strategic recommendations that drive measurable business outcomes.
• Create actionable insights through data and help your clients improve their marketing initiatives
• Define and deliver a roadmap of high-value data initiatives and use cases to the client, and ensures the client sees positive ROI from their investment in data
• Presenting insights and findings from data to senior stakeholders, and driving actions from data

Project Delivery

• Lead the planning, execution, and delivery of complex data and analytics projects, ensuring on-time and within-scope completion while exceeding client expectations.
• Collaborate effectively with cross-functional teams, including Solution Engineers, Data Scientists, and Analysts, to deliver exceptional client outcomes.

Commercial Management

• Drive towards higher effective rate between client value and costs; build efficiencies into repeatable processes and scale globally
• Work with the Product team to translate business requirements into new products; Work with Sales team to translate products into outbound opportunities; work with Account Management team to R&D and Commercialise products
• Educate Accounts, Sales, and Engineering teams on various analytics software to support fulfilment; train employees and offer platform expertise; define roadmap for long-term Customer Analytics needs

What you bring to it:

Skills and Experience

• 3+ years of proven experience in client services, account management, or sales, preferably within a digital marketing or analytics environment.
• Experience with a digital analytics platform like Google Analytics or Adobe Analytics is highly desirable.
• Experience in managing budgets and a high level of business acumen
• Experience and familiarity with digital marketing platforms across media buying (e.g. Display & Video 360, Campaign Manager 360, Google Ads, Facebook etc), testing and personalisation (e.g. Optimize 360, Optimizely), marketing automation (e.g. Marketo, Salesforce Marketing Cloud), CRM (e.g. Salesforce), web content (e.g. Adobe Experience Manager, Sitecore), ecommerce (e.g. Shopify, Magento) and UX/CX are all valued.
• Excellent analytic, quantitative and problem-solving skills with proven ability to deliver actionable insights.
• Proven experience in client-facing roles is a must-have, with demonstrated examples of Agile project management also highly valued
• High energy and a go getter attitude; comfortable working autonomously
• Project management capabilities, and demonstrated experience managing large/complex projects
• Ability to explain technical concepts to non-technical audiences and communicate business value of suggested ideas & plans.
• Experience with and comfortable working within project management tools (WorkFront, JIRA, Asana, Monday.com, etc. )

Education

• Bachelor’s degree in Business/Commerce, Computer Science, Management of Information Systems, Math, or Statistics/Economics are preferred.
• Certifications in Google Analytics, Adobe Analytics or Google Cloud are highly valued.

If you're a data-driven individual with a passion for client success and a desire to make a real impact, we encourage you to apply today.

#LI-CX1

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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