Account Manager, Customer Success

Kharon; Washington (District of Columbia); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Fully sponsored medical, dental, and视s

FSA program for medical and dependent.

Long term disability

401k + Roth with matching and vesting

Flexible paid time off + 11 paid bank/

Job summary

Kharon is seeking a full-time Account Manager (US - Resellers) to manage reseller accounts from our Washington, D.C. area or Denver HQ. The role requires in-office attendance at least 3 days per week and sits in the Customer Success department.

You will own reseller relationships, drive renewals, upsell additional Kharon solutions, and coordinate with internal teams to deliver high-impact demonstrations and tailored data insights. A strong background in account management and CRM is essential.

Qualifications

• 3+ years in account management or customer success roles, preferably in data/intelligence or FinTech.
• Ability to navigate procurement processes and negotiate renewals/contracts.
• Strong interpersonal and presentation skills to lead conversations with executives at all levels.
• Excellent analytical and problem-solving skills with a white-glove client approach.

Responsibilities

• Own and proactively manage an assigned book of business for reseller accounts.
• Drive full renewal lifecycle and identify opportunities to expand Kharon's footprint.
• Call and support reseller clients, educate on and upsell Kharon solutions.
• Bridge reseller clients with internal teams to resolve inquiries about data, platform, and integrations.
• Collaborate with Sales, Product, and Research to feed client feedback into product roadmap.
• Maintain expert understanding of Kharon's data methodology and regulatory landscape.
• Track client engagement metrics and intervene to minimize churn and maximize ROI.

Skills

Account management

Customer success

Negotiation

Presentation

Analytical thinking

Tools

Salesforce

Job description

Account Manager (US - Resellers)

Department: Customer Success

Employment Type: Full Time

Location: Washington, Washington DC, Washington D.C., Hybrid

TL;DR Kharon is seeking a full-time Account Manager who will be focused on managing our "Reseller" accounts. This role can be based in either Washington, D.C. or in our Denver HQ. This role requires in-office attendance at least 3 days per week.

RESPONSIBILITIES:

• Own and proactively manage an assigned book of business, serving as the primary point of contact and trusted advisor for our global reseller accounts (channel partner referrals).


• Drive the full renewal lifecycle while identifying white-space opportunities to expand Kharon’s footprint within existing reseller accounts.


• Call existing reseller clients; support the clients by educating them on, and upselling them, other Kharon solutions.


• Act as a bridge between the reseller client and internal teams to resolve complex inquiries regarding Kharon’s data, platform functionality, and integration workflows.


• Partner with Sales, Product, and Research teams to translate client feedback into actionable product enhancements, ensuring Kharon’s roadmap aligns with market needs.


• Maintain an expert-level understanding of Kharon’s data methodology, platform features, and the evolving regulatory landscape to deliver high-impact demonstrations.


• Systematically track client engagement metrics and health scores, intervening proactively to mitigate churn risk and ensure maximum ROI for the subscriber.

QUALIFICATIONS:

• 3+ years’ experience in account management, customer success, or business development roles; Preferred direct experience within data intelligence, GRC, FinTech/RegTech, or Financial Crimes Compliance (AML/CFT/Sanctions).


• A demonstrated ability to navigate complex procurement processes and negotiate renewals/contracts effectively.


• Exceptional interpersonal and presentation skills, with the "innate comfort" required to lead conversations industry leaders at every level.


• Strong analytical and problem-solving skills; the ability to troubleshoot technical hurdles while maintaining a seamless "white-glove" client experience.


• A high degree of persistence and determination, with a track record of meeting or exceeding retention and growth targets in a fast-paced environment.


• Familiarity with CRM tools (e.g., Salesforce) and the ability to quickly master sophisticated data-driven platforms.

ABOUT KHARON:

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.

What does that mean? Great question.

Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today’s leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.

When you look at any major global crisis event, we’re providing intelligence that’s at the heart of those circumstances. We connect the dots in a way that’s meaningful. Now, we’re experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for an Account Manager, Reseller Accounts to join us as we work to shape the way businesses perceive and navigate global risks.

To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful, and we’re growing at a rate that makes us unstoppable. If you’re looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don’t take ourselves seriously but we’re serious about the work we do and there is absolutely no slowing us down.

To keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We’re nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:

• Fully sponsored medical, dental, and vision insurances


• FSA program for both medical and dependent care


• Long term disability


• 401k + Roth with matching and immediate vesting


• Flexible paid time off + 11 paid holidays

The base salary range at Kharon is set between$80,000-$90,000. Please note that this figure does not necessarily include potential bonuses, commissions, benefits, or equity that may be part of the overall compensation package.

Kharon is an equal opportunity employer. Kharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, sexual orientation or identity, neurodiversity, appearances, age, protected veteran status, or status as a qualified individual with disability.