Account Manager, Customer Success

Angeles Investors, Inc.; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Startup Equity

Remote work

Job summary

Scowtt, a fast-growing AI/ML marketing optimization startup, is hiring an experienced Account Manager to own and grow customer success post-sales and occasionally assist in pre-sales. You will help customers realize business value and expand usage.

This role balances relationship management, business strategy, and tactical execution. You will work with executives and day-to-day stakeholders to drive adoption, renewals, and measurable ROI, while collaborating with Sales, Product, and Engineering.

Qualifications

• 5–8 years in account management, customer success, or client services.

Responsibilities

• Own onboarding kickoff and drive customer live status.
• Manage post-sales relationships with executives and day-to-day stakeholders.
• Grow accounts, drive renewals, and achieve customer success outcomes.
• Lead business reviews and strategic check-ins with customers.
• Identify expansion opportunities and partner with Sales to execute them.

Skills

Account management

Customer success

Tools

CRM tools

Job description

About Scowtt

Scowtt is an early-stage startup transforming the way businesses convert leads into customers through AI/ML marketing optimization and fully autonomous sales experiences. By integrating CRM, web signals, and product interaction data into a real-time conversion model, we help businesses turn interest into action—immediately. We’re growing fast, and onboarding new customers quickly and cleanly is core to our success.

The Role

We’re hiring an experienced Account Manager who will own and grow our customer success. You will ensure customers adopt our platform successfully, realize tangible business value, and expand usage over time. While your focus will be on post-sales, you will also occasionally partner in pre-sales conversations to onboard customers, provide account context, strategic insights, and solution expertise.

This is a foundational role for a customer-obsessed professional who can balance relationship management, business strategy, and tactical execution.

What You’ll Own

Onboarding Execution

• Lead onboarding kickoffs and manage each step until the customer is live
• Document and streamline onboarding steps into repeatable playbooks

Customer Relationship & Success

• Serve as the primary point of contact for key accounts after onboarding.
• Build trusted, long-term relationships with executives and day-to-day stakeholders.
• Drive product adoption, engagement, and measurable ROI for customers.

Account Growth & Retention

• Monitor key success metrics to ensure customers reach or exceed their goals.
• Proactively identify expansion opportunities (e.g, AI SDR) and partner with Sales to execute them.
• Lead business reviews and strategic check-ins with customers.
• Manage renewals and reduce churn risk through proactive engagement.

Customer Advocacy & Insights

• Gather customer feedback and translate it into actionable insights for Product and Engineering.
• Advocate internally for customer needs while aligning with Scowtt’s roadmap.
• Create case studies, testimonials, and references with Marketing.

What We’re Looking For

• 5–8 years of experience in account management, customer success, or client services, ideally in Ad-tech, SaaS or data/analytics platforms.
• Proven track record of growing accounts, driving renewals, and achieving customer success outcomes.
• Strong business acumen with the ability to link product value to customer objectives.
• Comfortable working cross-functionally with Sales, Product, and Engineering.
• Highly organized, empathetic, and skilled at building trust.
• Experience in startups or high-growth environments preferred.
• Bonus: familiarity with CRM tools, Google/META platforms, marketing automation platforms, Lookr and/or data analytics products.

Why Join Scowtt?

• Early-stage impact: Your work will directly reduce onboarding time and drive revenue.
• Builder’s playground: Help define and streamline our onboarding engine.
• Work on a fast-moving product with direct access to engineering and leadership.
• Competitive compensation, equity, remote work and full benefits paid 100%.

Eligibility:

• Must be located in the United States.
• Eligible to work in the US without requiring work visa sponsorship now or in future

Benefits:

• Competitive Compensation (Base plus Bonnus)
• Startup Equity
• Health, Dental and Vision Insurance
• Career Growth Opportunities

Equal Opportunity & E-Verify Employer

Scowtt is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to providing a workplace free of discrimination and harassment.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit www.e-verify.gov.

Compensation

The base pay range for this role is $80,000 – $120,000 per year.