Account Manager, Customer Success

Octane11, Inc.; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A growing AI marketing analytics company seeks an experienced Account Manager, Customer Success to enhance client relationships and drive renewals. You will help onboard new clients, track engagement metrics, and cultivate trust-based relationships with B2B teams across various locations including Chicago, Indianapolis, and with a remote option. Candidates should have at least 2 years of relevant experience and familiarity with adtech/martech platforms. This is a full-time remote position with working hours aligned to US-East time.

Qualifications

• 2+ years of experience in customer success and account management.
• Experience with agency environments or B2B digital ad buying platforms.
• Working knowledge of adtech concepts like impressions, clicks, conversion.

Responsibilities

• Recommend best practices and optimizations to clients.
• Lead new clients through setup and training.
• Cultivate strong relationships with B2B sales and marketing teams.
• Monitor account health and engagement metrics.
• Manage contract timelines and renewals.
• Relay client insights to improve product and client experience.

Skills

Customer success and account management

Adtech/martech platforms

B2B audience targeting

Strong written and spoken English skills

Tools

Salesforce

Marketo

HubSpot

Ttd

DV360

Xandr

Job description

Account Manager, Customer Success

Department: Customer Success

Type: Full-time

Location: Chicago, Indianapolis, Minneapolis, New York, Remote

Octane11 is an AI-powered marketing analytics platform — for B2B only — that connects paid, owned, and earned marketing activity to sales data in order to deliver clear, actionable insights. We help B2B-focused agencies and enterprises with $25M+ in revenue improve marketing efficiency by 10x, deliver 5x more sales leads, and compare performance to 25 industry benchmarks. Launched in late 2020 and backed by top VCs and industry insiders, Octane11 is already helping some of the largest B2B enterprises break down data silos and turn every digital interaction into an actionable insight.

The Role

We’re looking for an Account Manager, Customer Success with experience managing clients, using adtech/martech platforms, and supporting client renewals, day-to-day client satisfaction, and growth. You will be working directly with the Head of Sales & Account, other client team members, product managers and other stakeholders in a highly collaborative manner to help onboard new clients and ensure ongoing success.

Responsibilities

• Client Success: Recommend best practices and optimizations like "Here’s how to improve campaign efficiency" or "Here’s how to get the most value from Octane11."
• Onboarding & Training: Lead new clients through setup and training, ensuring a smooth start and faster time-to-value with Octane11.
• Relationship Building: Cultivate strong, trust-based relationships with B2B sales and marketing teams, agencies, and channel partners to ensure long-term client value.
• Account Health Monitoring: Track adoption, engagement, and performance metrics to flag risks early and create success plans that drive renewals and upsell opportunities.
• Pipeline & Renewal Management: Maintain detailed notes on client interactions, monitor contract timelines, and proactively manage renewals and expansion opportunities.
• Customer Advocacy: Relay client insights to product and engineering teams to shape roadmap priorities and improve client experience.
• Strategic Account Planning: Develop joint success plans with clients to align Octane11 adoption with their business objectives and campaign goals.
• Client Support: Diagnose and resolve campaign setup issues; answer questions such as "Why does my data look like this?" or "What’s wrong with this setup?"
• Creative Tagging: Support implementation and optimization of tagging strategies to ensure accurate ABM reporting.

Requirements

• 2+ years of experience with customer success and account management
• Experience in agency environments or with ABM/digital ad buying platforms (e.g., TTD, DV360, Xandr, StackAdapt, Beeswax, 6Sense, Demandbase), including campaign optimization and tag implementation
• Experience with B2B audience targeting using data partners like Bombora, D&B, LiveRamp, etc.
• Working knowledge of adtech concepts like impressions, clicks, conversion, MQL, website tags and creative tags
• Experience with Martech tools like Email platforms (e.g., Marketo, HubSpot, Pardot) and CRM platforms (e.g., Salesforce, HubSpot) a plus!
• "Can do" attitude and ability to manage multiple priorities in a fast-paced, collaborative team environment
• Strong written and spoken English skills

Logistics

• Octane11 is a "Remote First" company with globally distributed offices
• All team members must be able to work during US-East time zone business hours
• For non-US residents, this is an Independent Contractor position
• Job Type: Full Time
• Locations: Chicago, Indianapolis, Minneapolis, New York, Remote