Account Manager - Customer Service Representative/Sales Support

Envelopes; Grand Prairie, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Career growth opportunities

Stable manufacturing environment

Job summary

Goelzer Envelope, located in Grand Prairie, Texas, seeks an experienced Sales Support/Customer Service coordinator to assist the Sales Team through quoting, order entry, production, shipping, and issue resolution. You will coordinate across departments to ensure accurate orders, clear communication, and on-time delivery.

Requirements include a high school diploma or GED and 3+ years in customer service or sales support. English required; Spanish preferred.

Qualifications

• High school diploma or GED.
• Three or more years of customer service, sales support, or account management experience.
• English proficiency is required; Spanish proficiency is preferred.
• Strong communication, organization, prioritization, and problem-solving skills.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Strong attention to detail and commitment to data accuracy.
• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Career growth and advancement opportunities
• Stable manufacturing environment

Responsibilities

• Provide day-to-day administrative and operational support to inside and outside sales representatives.
• Enter, review, and process customer orders while confirming specifications, quantities, pricing, and delivery requirements.
• Assist with quotations, pricing requests, product specifications, and quote follow-up.
• Communicate customer requirements with scheduling, production, purchasing, and shipping.
• Track orders and proactively communicate delays or issues.
• Respond promptly to customer questions regarding orders, pricing, availability, shipments, and service.
• Investigate and help resolve customer complaints, quality concerns, and delivery challenges

Skills

English proficiency

Spanish proficiency

Strong communication

Strong organization

Prioritization

Problem-solving

Data accuracy

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

Word

Job description

Location: Grand Prairie, Texas, 75050

Job Summary

Supports customers and the Sales Team throughout quoting, order entry, production, shipping, and issue resolution. The role coordinates across departments to promote accurate orders, clear communication, and on-time delivery.

Key Responsibilities

• Provide day-to-day administrative and operational support to inside and outside sales representatives.
• Enter, review, and process customer orders while confirming specifications, quantities, pricing, and delivery requirements.
• Assist with quotations, pricing requests, product specifications, and quote follow-up.
• Communicate customer requirements with scheduling, production, purchasing, and shipping.
• Track orders and proactively communicate delays or issues.
• Respond promptly to customer questions regarding orders, pricing, availability, shipments, and service.
• Investigate and help resolve customer complaints, quality concerns, and delivery challenges

Qualifications

• High school diploma or GED.
• Three or more years of customer service, sales support, or account management experience.
• English proficiency is required; Spanish proficiency is preferred.
• Strong communication, organization, prioritization, and problem-solving skills.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Strong attention to detail and commitment to data accuracy.
• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Career growth and advancement opportunities
• Stable manufacturing environment

Goelzer Envelope is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.