Account Manager - Custodial Services (3036)

HES; Memphis, Northern (TN, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

HES, a premier facilities management provider, seeks a Custodial Supervisor to coordinate daily cleaning operations in educational complexes and oversee supervisors and custodians. You will determine staffing levels, ensure standards of cleanliness, and coordinate event setups across campuses.

The role requires leadership, reliability, and the ability to work in a fast-paced environment. Strong scheduling, payroll, and training skills are essential, with on-call responsibilities and travel as

Qualifications

• Excellent work history and reliability.
• Team-focused approach with ability to work with others and take direction.
• Physically demanding fast-paced environment requiring attention to detail.
• Reliable transportation and valid driver’s license required.
• Must pass federal fingerprint background check and have a clear MVR.

Responsibilities

• Supervises daily work of custodial staff; schedules and payroll.
• Ensures cleanliness standards across assigned facilities.
• Coordinates event setups on campuses and with stakeholders.
• Manages supplies, equipment, and vendor contacts.
• Trains and develops custodial personnel; enforces policies and procedures.
• Monitors operating costs and maintains high performance standards.

Skills

Staff supervision

Payroll processing

Training programs

Policy implementation

Cost control

Leadership

Education

Bachelor's Degree Preferred

Associate's Degree Preferred

Job description

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands‑on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Skills / Requirements

Job Objective : Under general direction, coordinates and supervises all aspects of daily and periodic cleaning in educational complexes to include oversees supervisors, head custodians, and custodians; determines appropriate staffing levels required for work projects; meets with occupants to monitor/ensure standards of cleanliness; may coordinate setup for events on all campuses.

Essential Functions : This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Supervises daily work of assistant supervisor and custodians; manages a staff, inspects all assigned areas daily to ensure work is being carried out properly and orderly; prepares and submits work schedules; biweekly payroll.

Evaluates performance of custodial personnel; prepares and submits disciplinary action and incident reports; counsels' employees.

Designates shift and area work assignments for custodians and lead personnel; interprets contract; conducts training programs for custodians; implements new procedures and policies.

Maintains records and correspondence; prepares reports; submits purchase requisitions for supplies; maintains supply inventory and accounts; contacts vendors; prepares and submits progress reports on building conditions.

Establishes and monitors working relationships with students, faculty, staff, co‑workers, and visitors.

Coordinates various cleaning projects; receives equipment, uniforms, and paper orders; operates all cleaning equipment.

Coordinates setup for events on all campuses and ensures proper staffing.

Performs other duties as assigned.

Skills: Ability to develop and implement policies and procedures related to general business operations, facilities management and personnel.

Ability to monitor and control operational costs while maintaining high performance standards.

Leadership of diverse work groups with ability to establish and maintain effective working relationships at all levels.

Skills in conducting high‑level meetings; conflict‑resolution and presentation skills.

Ability to be on‑call and respond nights or weekends for emergency situations.

Job Requirements: Excellent work history Team focused approach requiring ability to work with others and take direction Physically demanding fast‑paced environment requiring ability to work efficiently with attention to detail Reliable transportation Must pass a federal fingerprint background, clear MVR

Must have valid Driver's License

Travel:Minimal travel is required.

Physical and Working Conditions :The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable qualified individuals with a disability to perform the essential functions of this job. Ability to reach, bend, stoop, wipe, push and pull. The ability to exert maximum muscle force to lift, push, pull, or carry objects up to 25 pound on a frequent basis, up to 50 pounds on an occasional basis. Extensive walking and standing for the duration of the shift. Must have sufficient mobility to perform assigned tasks with production and service time frames as established by the company. Ability to work with various temperatures extreme from hot to cold.

HES is an equal opportunity employer. HES does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

#Integrity20261

Education Requirements (All)

• Bachelor's Degree Preferred
• Associate's Degree Preferred

Additional Information / Benefits

HES Facilities Management is an equal opportunity employer. HES Facilities Management does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Regional Manager