Janitorial Supervisor

UG2; Holyoke (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

UG2 is seeking a Janitorial Supervisor to oversee the campus janitorial department, ensuring cleanliness, safety, and adherence to SOPs. The role includes staff recruitment, scheduling, training, and budget management, with possible night/weekend shifts to support campus needs.

The ideal candidate will have experience managing 15+ janitorial staff, strong organizational and communication skills, and proficiency in facility management systems.

Qualifications

• Experience managing a janitorial team in a large facility.
• Ability to multitask and adapt to changing priorities.
• Proficiency in facility management systems.
• Experience supervising 15+ employees.
• Budget management experience.
• Strong customer service track record.
• Independent decision-making.
• Excellent written and verbal communication.
• Willingness to work nights, weekends, holidays.

Responsibilities

• Supervise the day-to-day activities of the janitorial department during the assigned shift.
• Plan, organize, and direct team members to ensure optimal satisfaction of students, faculty, and other stakeholders.
• Monitor janitorial staff and ensure their performance meets established standards.
• Coordinate with the account manager and assistant account manager to procure, restock, and manage janitorial supplies and inventory.
• Conduct inspections of lecture halls, event spaces, and other campus facilities before and after events.
• Maintain the budget for the janitorial department.
• Uphold and enforce the highest standards of cleanliness, safety, and conduct.
• Apply knowledge of OSHA and safety standards within the janitorial department.
• Establish and maintain the work schedule for the department.
• Ensure the proper maintenance and operation of all janitorial equipment.
• Ensures all work is completed in accordance with UG2's SOPs and Work Instructions.

Skills

Team supervision

Budget management

Customer service

Communication skills

Scheduling

Problem solving

Interpersonal skills

Software proficiency

Tools

Facility management software

MS Office

Job description

TheJanitorial Supervisor will coordinate, organize, and oversee the total operations of the janitorial department, adhering to federal, state, and local standards and guidelines. They will guarantee that the highest levels of cleanliness and hygiene are always maintained, fostering an inviting learning and working environment for the campus community. They will also manage staff recruitment, scheduling, and training. This role reports directly to the account manager and assistant account manager and may require working during nights, weekends, and holidays.

Job Responsibilities:

• Supervise the day-to-day activities of the janitorial department during the assigned shift.
• Plan, organize, and direct team members to ensure optimal satisfaction of students, faculty, and other stakeholders.
• Monitor janitorial staff and ensure their performance meets established standards.
• Coordinate with the account manager and assistant account manager to procure, restock, and manage janitorial supplies and inventory.
• Conduct inspections of lecture halls, event spaces, and other campus facilities before and after events.
• Maintain the budget for the janitorial department.
• Uphold and enforce the highest standards of cleanliness, safety, and conduct.
• Apply knowledge of OSHA and safety standards within the janitorial department.
• Establish and maintain the work schedule for the department.
• Ensure the proper maintenance and operation of all janitorial equipment.
• Ensures all work is completed in accordance with UG2's Standard Operating Procedures and Work Instructions.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

• Prior experience managing a janitorial team within a large facility.
• Ability to anticipate needs, quickly shift goals and directions, and multitask.
• Proficiency in facility management systems.
• Extensive knowledge of janitorial processes and procedures.
• Experience in supervising janitorial teams of 15+ employees.
• Proficiency in budget management.
• Proven track record of delivering excellent customer service.
• Ability to make sound decisions independently.
• Ability to interact effectively with all levels of management, guests, associates, and clientele, both within and outside the organization.
• Self-motivated with a high sense of responsibility.
• Proficiency in general software applications.
• Strong organizational, coordinating, and interpersonal skills.
• Excellent written and verbal communication skills.
• Willingness to work nights, weekends, and holidays.

Preferred Qualifications:

• Strong knowledge of floor care.
• Proven leadership skills with the ability to engage and motivate a large team.
• Demonstrates high attention to detail and the ability to identify and resolve problems in a timely manner.
• Excellent communication skills to interact with all levels of management, staff, clients, and customers.
• Responds promptly to customer needs; meets commitments.
• Adapts well to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Working Conditions and/or Physical Requirements

• On-site setting for oversight and inspection.
• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About UG2:

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement. Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.