Account Manager Corporate Business Development

aksteel; Cleveland (OH); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Cleveland-Cliffs Tooling and Stamping in Cleveland, TN is seeking a Program Manager Corporate Business Development to act as the primary contact for clients, build lasting relationships, and identify opportunities that fit customer needs.

The role involves coordinating with internal teams, analyzing client data, and tracking opportunities while expanding the customer base across southern divisions in Alabama, Tennessee and Kentucky. Excellent compensation and benefits are offered.

Qualifications

• Strong verbal and written communication skills.
• Ability to collect, track, and analyze large data sets.
• Adaptability and strong problem‑solving with active listening.
• Ability to build rapport and collaborate with others inside/outside the company.
• Understanding of consumer/customer behaviors and industry trends.
• Support existing book of business while expanding southern divisions (AL, TN, KY).

Responsabilités

• Identify and develop new key customers and opportunities with the current client base.
• Target immediate takeover opportunities to backfill existing stamp capacity.
• Develop opportunities in support of the business plan.
• Communicate with clients to understand needs and explain product value.
• Build and maintain client relationships based on trust and respect.
• Coordinate with internal departments to fulfill client needs.
• Keep records of opportunities and account notes.
• Maintain knowledge of products and services.
• Resolve complaints and improve processes while preserving relationships.
• Identify industry trends and growth opportunities for the company.
• Act as a client advocate to improve the buyer experience.

Connaissances

Communication

Data analysis

Problem solving

Relationship building

Client communication

Description du poste

Location: Cleveland, TN

Cleveland-Cliffs Tooling and Stamping has an immediate opportunity for a Program Manager Corporate Business Development in our Cleveland, Tennessee Stamping Facility. The Program Manager Corporate Business Development will act as a point of contact for their clients. They will build long‑lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client and the customer. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry and customer trends. The Program Manager Corporate Business Development is responsible for the identification and development of new strategic customers that align with Cleveland Cliffs core values. To succeed in this position, Account managers should have exceptional communication, computer, and problem‑solving skills. An Account Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. The ideal candidate will have prior experience, be self‑motivated and thrive in a fast‑paced work environment. We offer an excellent compensation and benefits package and career advancement opportunities.

Summary of Responsibilities:

• Identifying and developing new key customers as well as developing opportunities with select current customer base.
• Target immediate takeover opportunities to backfill existing Hot and Cold stamp open capacity.
• Develop key opportunities in support of CCTS business plan
• Communicating with clients to understand their needs and explain CCTS product value.
• Building and maintaining relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Keeping accurate records pertaining to opportunities and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes while maintaining customer relationships.
• Identifying industry trends and opportunities that provide growth for CCTS.
• Acting as a client advocate with a focus on improving the buyer experience.

Minimum Qualifications:

• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem‑solving skills with excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer/customer behaviors and industry trends
• Support existing book of business while furthering growth with southern divisions located in Alabama, Tennessee, Kentucky

Preferred Qualifications:

• 5-7+ years in B2B account management or sales in automotive/industrial manufacturing-ideally with exposure to stamping (hot/cold), metal forming, materials supply, or Tier 1/Tier 2 environments.
• Demonstrated product/technical acumen around hot and cold stamped components, value streams (e.g., forming, tooling, finishing), and material supply dynamics.

Cleveland-Cliffs Inc. is the largest flat‑rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities.

Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug‑free workplace and conduct pre‑employment screening as a condition of employment.